On-Demand Bilingual Data Breach Agent

About the role

MCI is seeking bilingual agents to respond to data breach communications to consumers. This is a temporary, remote position contingent on breach events. Candidates will be contacted via email and text.

Responsibilities

• Aid customers with service inquiries
• Learn common requests and solutions
• Enhance the customer experience
• Utilize service techniques and systems
• Escalate customer dissatisfaction to appropriate channels

Qualifications

• Age 18 or older
• Bilingual in English and Spanish
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• Typing speed of 20+ words per minute
• Basic knowledge of Microsoft Office Suite
• Windows operating system understanding
• Reliable with regular attendance and punctuality
• Ability to evaluate, troubleshoot, and follow up on customer issues
• Aptitude for conflict resolution, problem-solving, and negotiation
• Customer service oriented (empathetic, responsive, patient, and conscientious)
• Ability to multitask, stay focused, and self-manage
• Strong team orientation and customer focus
• Ability to thrive in a fast-paced environment
• Excellent interpersonal skills and relationship-building abilities

Benefits

• Full-time employees eligible for comprehensive medical, dental, and vision coverage after 60 days of employment
• Paid Time Off
• Incentives & Rewards
• Retirement Savings
• Disability Insurance
• Life Insurance
• Career Growth Opportunities
• Paid Training
• Casual Dress Code
• Competitive Compensation and Benefits