On-Call Youth Care Professional-Eastern Shore

Position Summary

The Youth Care Professional (YCP) provides 24/7 direct care and supervision to youth in a trauma-informed residential treatment setting. YCPs ensure safety, model healthy relationships, and support daily routines while fostering an environment of empathy, consistency, and respect, while adhering to professional boundaries. You will be trained in crisis prevention and intervention, and you will work side-by-side with clinical, education, and medical teams.

Essential Functions

• Approaches concerns, challenges, and opportunities with empathy, attention to detail, active listening, and curiosity.
• Consistently models EVERSTAND’s core values: Safety, Empathy, Relationships, and Impact.
• Honor differences, acknowledge uniqueness, and amplify all voices.
• Attend training and group experiences that strengthen Everstand’s commitment to staff wellness and belonging.
• Models the use of welcoming and respectful language.
• Consistently uses inclusive language in communication and documentation.

Direct Care & Supervision

• Provide 24/7 line-of-sight/sound and/or enhanced supervision based on clinical guidance.
• Ensure a physically and emotionally safe environment in line with trauma-informed practices.
• Absorb youth with Activities of Daily Living (ADLs), including hygiene, grooming, and meals.
• Support and reinforce methods/techniques of clinical staff and participate in the treatment of residents in interaction, limit setting, therapeutic activities, and implementation of safety and treatment plans.
• Mandatory on-call coverage as required.
• Participate in family engagement events held on-site, in the community, out of state, and/or at the family home, as applicable.

Therapeutic Engagement

• Utilize program-approved and youth-guided techniques to build trusting, youth-guided relationships in alignment with Everstand’s Theory of Change - the vehicle for recovery and building durable skills.
• Participate in and help facilitate individual and group programming that models and teaches (e.g., social skills, effective communication, conflict resolution, peer pressure resistance, and creative expression).
• Support academic participation, extracurricular exploration, and the development of life skills.
• Maintain professional boundaries between self and residents to ensure the appropriateness of a therapeutic relationship.

Documentation & Communication

• Accurately complete required shift documentation, including logs, incident reports, medication records (MAR), and communication summaries.
• Ensure timely, confidential, and professional communication with team members and supervisors.
• Obtain and maintain user-level access to Everstand’s electronic health record system.

Health & Safety

• Administer and document medication following program guidelines (with certification).
• Safely transport youth to medical, educational, and legal appointments using agency vehicles.
• Respond to behavioral escalations using trained therapeutic crisis intervention (TCI) methods, when necessary.
• Participate in hospital coverage and intake/discharge transportation as needed.

Housekeeping & Environment

• Maintain the cleanliness and safety of the unit and ensure youth participation in upkeep in accordance with program protocols.
• Monitor for and report on maintenance needs or safety hazards through daily/weekly on-site inspections according to agency guidelines.
• Promote youth engagement throughout the day, conducting bedroom checks, searches, and supervision per policy every fifteen minutes while the youth are in their rooms.
• Complete and document a thorough inventory of each resident’s belongings at admission, discharge, quarterly, after overnight family visits, and following the purchase of new items.

Competencies

• All Everstand Core Values: safety, empathy, relationships, and impact.
• Crisis response and de-escalation ability.
• Task & Time Management.
• Problem-Solving.
• Following Directions.
• Customer Service Orientation.
• Empathy and patience with youth experiencing trauma.
• Adaptability in Fast-Paced Environments.
• OSHA compliance.
• Federal and State law compliance.
• Confidentiality.