On Call PM Food Runner

The Omni Severin Hotel, Indianapolis’ longest-running luxury hotel, blends historic grandeur with modern amenities and exceptional service. Located in the heart of downtown, the hotel offers walking access to leisure, business, and cultural attractions. Associates enjoy a supportive environment that fosters career growth, embodying "Hoosier Hospitality" and a commitment to guest engagement.

Responsibilities

• Demonstrate complete knowledge of service times, menus, floor plans, table numbers, and seat numbers.
• Verify order accuracy by matching tickets to food on cold and hot lines before delivery.
• Deliver food to the correct table, room, or guest, and check for additional service needs upon delivery.
• Consult with supervisors regarding any food delivery difficulties.
• Set up specified work items and minimize breakage.
• Attend all staff meetings and training sessions.
• Assist in setting up and breaking down 8th Notch.
• Report maintenance concerns to supervisors.
• Ensure all products are within date using the FIFO (First In, First Out) storage method.
• Maintain current Serve Safe certification and Liquor License.
• Perform effectively in stressful, high-pressure situations while adhering to uniform and grooming standards.
• Retrieve items from kitchen, storage rooms, cooler, and freezers, and adhere to par stock levels.
• Operate technical equipment proficiently and prepare espresso drinks to consistent standards.
• Assist in stocking condiments, displays, shelves, and wiping down surfaces.
• Maintain correct temperatures for hot and cold food and beverage products.
• Ensure all products meet specifications consistently.
• Process payments according to Omni standards.
• Listen, understand, and clarify guest and associate concerns effectively.
• Follow health, sanitation, and safety guidelines for all products and equipment.
• Adapt to changing food and drink products.
• Perform additional duties as assigned by management.
• Stock and restock coolers.
• Adhere to policies regarding employee purchases and follow procedures for receipts and returns.
• Proactively seek ways to improve the guest experience.

Qualifications

• Evening and weekend availability required.
• Ability to communicate clearly and pleasantly in English, both verbally and in writing.
• Ability to handle stressful situations while maintaining a calm and welcoming demeanor.
• Ability to work collaboratively with coworkers across departments.
• Ability to prioritize, organize, and follow up on guest requests in a fast-paced environment.
• Maintain current Serve Safe certification and Liquor License.
• Ability to move, bend, lift, carry, push, pull, and place objects weighing up to 40 pounds without assistance.
• Ability to stand or walk for extended periods or an entire work shift.
• Adhere to compensation acknowledgment and tip reporting guidelines.