On Call Engagement Specialist

Mission

Share believes every person counts. Together we pursue a stronger community by building relationships, advocating for equitable access to housing and food stability while empowering every individual to grow and thrive. Share provides a wide spectrum of services ranging from street outreach, hunger response, and emergency shelter to housing and asset building. We offer individuals services, resources, and the tools they need to end their homelessness, secure housing, and maintain that housing. Each year, we assist more than 8,000 people experiencing poverty, hunger, and/or homelessness.

Benefits

• 4 weeks of PTO
• Wellness program
• 401(k) with match
• Health, dental, and life insurance

Diversity, Equity & Inclusion

Share is committed to actively working to dismantle racist systems, focusing on sustainable solutions to structural racism, police violence, and inequitable economic, health care, and education systems. We continuously ask what more we can do to live our commitments to diversity, equity, and inclusion and are brave enough to make changes.

Job Summary

The On‑Call Engagement Specialist is a flexible, as‑needed position responsible for supporting program operations and participant engagement during periods of increased demand, staff absences, or special projects. This temporary, contingent role has no guaranteed hours; scheduling is based on organizational need and may include day, swing, overnight, weekend, and holiday coverage. The specialist provides direct support to participants, assists with program activities, maintains required documentation, and helps ensure a safe, respectful, and supportive environment.

Major Duties and Responsibilities

• Engage families and/or singles transitioning from shelter to permanent housing; provide referrals and assistance as needed.
• Create a supportive environment by communicating with residents in a kind, friendly, and encouraging manner.
• Communicate and enforce rules and policies.
• Receive pertinent information from the previous shift about residents, schedules, shelter activities, volunteers, etc.
• Work as a team to ensure appropriate and complete client service.
• Respond to crisis situations, disagreements, unattended children, medical emergencies, and domestic violence.
• Evaluate incidents of potential or actual conflict and initiate appropriate action.
• Perform urgent first aid and/or CPR as needed.
• Regularly inspect the shelter to maintain cleanliness, security, and safety, ensuring compliance with rules and regulations.
• Assist volunteers and residents in meal preparation, service, and clean‑up.
• Network with social service agencies to provide information and referral services to residents.
• Record observations and resident/shelter activities in a daily log.
• Enter required information into the HMIS (Homeless Management Information System) database.
• Perform related duties as assigned.

Knowledge, Skills, and Abilities

• Understanding of the needs and problems of houseless, low‑income, elderly, disabled, or other special‑need populations; ability to interview clients and use crisis‑intervention techniques.
• Basic first‑aid knowledge.
• Effective communication with a diverse range of people, particularly the houseless.
• Ability to defuse and resolve potentially volatile actions of residents.
• Coordination of house‑cleaning schedules and task completion.
• Capacity to work independently for extended periods.
• Ability to read, interpret, and follow simple written instructions; complete routine forms and reports.

Work Environment and Physical Demands

The role involves working in a group‑living setting with low‑income individuals experiencing houselessness. Occasional first aid may involve exposure to blood and other bodily fluids; proper training will be provided.

Minimum Qualifications

• At least one (1) year of direct experience providing human services to target populations such as houseless, low‑income, elderly, or people with disabilities.
• Two (2) years of college‑level coursework with an emphasis in social or behavioral sciences and experience providing direct human services.
• Computer skills, including proficiency with Excel, Word, email, and the Internet.
• Knowledge of or ability to obtain knowledge of the HMIS database.
• CPR and basic first‑aid certification (or ability to obtain).
• Successful completion of a background check, which may include a valid driver’s license/motor vehicle record, criminal background history, sex offender registry, and OFCCP registry.

Disclaimer

The above statements describe the general nature and level of work performed by individuals assigned to this classification. They are not an exhaustive list of all responsibilities, duties, and skills required. Personnel may be required to perform duties outside of their normal responsibilities as needed.