On-Call Concierge – 1st & 2nd Shift / Weekends

About the role

At the American Cancer Society, we're working to end cancer as we know it, for everyone. Our employees and 1.3 million volunteers are raising the bar every single day. We are a culture comprised of diverse backgrounds and experience, to better serve our communities. The people who work at the American Cancer Society focus their diverse talents on our lifesaving mission. It is a calling. And the people who answer it are fulfilled.

The Concierge serves as the first point of contact for guests, managing front desk operations and ensuring a welcoming, safe, and supportive environment.

Responsibilities

• Greet guests and manage check-in and check-out procedures (30%)
• Provide information about lodge amenities and community resources (20%)
• Coordinate transportation & EMPOWER Program services and schedules (15%)
• Respond to guest requests, concerns, and emergencies (15%)
• Maintain organized front desk area and accurate guest records (10%)
• Monitor lobby security and implement safety protocols (10%)
• Communicate room turnovers to housekeeping
• Accept and process referrals from the social work team
• Verify guest eligibility
• Send background-check information
• Conduct new-guest tours
• Support EMPOWER activities
• Enter guest or program information into lodge systems

Requirements

• High School Diploma or Equivalent
• Additional education or training in hospitality management or customer service is a plus
• Previous experience in hospitality, guest services, or a related field is preferred
• Minimum 1 year of Customer Service Experience

Skills

• Strong communication and interpersonal skills
• Ability to work independently and multitask
• Proficiency in Microsoft Office and multi-line phone systems
• Excellent customer service and problem-solving skills
• Ability to work flexible hours including evenings/weekends
• Comfortable learning ACS systems and completing accurate computer-based documentation
• Dependable and responsive when providing on-call coverage

Physical Requirements

• Extended periods of standing and walking, particularly during front desk duties and while assisting guests
• Occasional lifting and moving of luggage, packages, or other items when assisting guests with check-in, check-out, or transportation
• Manual tasks, such as carrying luggage or opening doors for guests
• Physical endurance to handle the demands of a fast-paced environment, including managing multiple tasks and assisting guests throughout the day

Pay

$19.50/hr

Schedule

This is an on-call, as-needed position. Hours are not guaranteed and will vary based on staffing needs, including coverage for vacations, call-offs, planned time off, and unexpected absences.

• Primary coverage need is for 1st Shift (approximately 7:00 AM – 3:30 PM) and 2nd Shift (approximately 3:00 PM – 11:00 PM)
• Occasional overnight coverage may also be available
• Weekend availability is required
• Ideal candidates should be able to support both daytime and evening shifts

Benefits

• Generous paid time off policy
• Medical and dental benefits
• Retirement benefits
• Wellness programs
• Professional development programs to enhance staff skills

Further details on our benefits can be found on our careers site at: jobs.cancer.org/benefits.