On-Call Banquet Server

Key Responsibilities

• Provide professional food and beverage service for banquet events, meetings, receptions, breaks, plated meals, buffets, and special functions.
• Review banquet event orders, service standards, menu items, timing, table assignments, and event details before each function.
• Set tables, place settings, linens, glassware, silverware, condiments, water, bread, and other event items according to banquet standards.
• Serve plated meals, buffets, receptions, coffee breaks, beverages, and other food and beverage items as assigned.
• Maintain tables throughout service by clearing dishes, refilling beverages, replacing utensils, and responding to guest requests.
• Aid with event setup, room refreshes, service stations, buffet maintenance, and breakdown as needed.
• Deliver courteous, prompt, and attentive service to guests, clients, meeting planners, and hotel colleagues.
• Communicate guest needs, dietary restrictions, service issues, or event changes to banquet leadership.
• Work closely with banquet captains, banquet housepersons, culinary, stewarding, events, audio-visual, and hotel operations teams.
• Follow all banquet service procedures, hotel standards, food handling requirements, safety guidelines, and sanitation practices.
• Support responsible alcohol service standards when serving alcoholic beverages.
• Maintain cleanliness, organization, and presentation of banquet areas, service stations, back-of-house areas, and equipment.
• Absorb and transport trays, food, beverages, dishes, glassware, linen, and service supplies.
• Perform opening, closing, side work, and post-event duties as assigned.
• Maintain a professional appearance and positive attitude at all times.
• Perform other banquet service duties as assigned.

Qualifications

• Previous banquet, restaurant, catering, hotel, food and beverage, or guest service experience preferred.
• Strong guest service skills and a professional hospitality presence.
• Ability to work on an on-call basis based on business needs, event schedules, and hotel occupancy.
• Flexible availability required, including mornings, evenings, weekends, holidays, and late-night events.
• Ability to read and follow banquet event orders, service instructions, table assignments, and event timelines.
• Strong communication skills and ability to work effectively as part of a team.
• Ability to stay organized, calm, and service-focused during high-volume events.
• Knowledge of banquet service, plated service, buffet service, reception service, and beverage service preferred.
• Food handler certification or ability to obtain required certification, if applicable.
• Responsible alcohol service certification or ability to obtain required certification, if applicable.
• Must be dependable, punctual, polished, and professional.