On-Call Banquet Server

About the role

Four Seasons is seeking a high-desert refuge in America's land of enchantment. The scent of piñon woodsmoke fills the air as you step onto your private patio to watch the sun set. In Santa Fe, it’s hard not to feel a little spoiled by the rugged beauty that surrounds our intimate, 65-room Resort. Set on 57 rolling acres in the Sangre de Cristo foothills, and just 10 minutes from downtown’s shops and galleries, Rancho Encantado is undeniably romantic.

Responsibilities

• Use your genuine and authentic personality to deliver impeccable service for all group and social catering events, both on property and at off-site venues
• Maintain heightened awareness and presence in all service areas, taking anticipatory actions to create exceptional, memorable experiences
• Execute refined event setup and breakdown, ensuring all décor, tables, serviceware, and equipment meet Four Seasons standards
• Foster strong, open communication within the banquet team to ensure flawless coordination and seamless service throughout each event
• Serve as a confident problem solver in every guest interaction, upholding the highest levels of hospitality and professionalism
• Accommodate special requests whenever possible and resolve guest concerns with grace and efficiency
• Aid guests with inquiries related to hotel services, hours of operation, key personnel, in-house events, directions, and any other details essential to their experience

Requirements

• 1+ years of banquet service experience or F&B service industry experience, preferably in a luxury hospitality environment
• Strong F&B knowledge
• Flexible schedule- availability to work evenings, weekends, and holidays
• Current New Mexico Food Handler and Alcohol Server certifications
• Ability to stand and move around for the entire shift
• Ability to lift and carry up to 30lbs.

Qualifications

• A genuine, caring, and compassionate professional with a strong passion for hospitality and a natural ability to connect authentically with others
• Demonstrates integrity and accountability in all actions and exhibits confidence when making decisions to deliver a luxury-level experience
• A collaborative team player who actively supports and encourages colleagues to achieve shared success
• An organized, detail-oriented individual who thrives in a multitasking, fast-paced environment

Skills

• Exceptional interpersonal and communication skills
• Ability to handle multiple tasks simultaneously
• Attention to detail and organizational skills
• Flexibility and adaptability to changing schedules and events

Benefits

• Global growth opportunities
• Culture that breeds success and rewards
• Food & beverage and spa discounts
• Free employee meals
• Complimentary employee parking
• Comprehensive training & development
• 401(k) Retirement Plan
• Sick leave pay
• Competitive pay: $7.65 hourly + service charges

Pay

• $7.65 hourly + service charges

Schedule

• Available to work evenings, weekends, and holidays