Omnichannel Excellence Manager (d/f/m)

About the role

We’re looking for a passionate and strategic Omnichannel Excellence Manager (d/f/m). While the role is based in our Munich office, we’re open to other Essity locations including Gothenburg, Philadelphia, Hamburg and Dunstable. This is a permanent, full-time position offering the opportunity to make a real impact in a dynamic, international environment.

Responsibilities

• Drive business transformation towards omnichannel excellence together with the regions, focusing on direct/indirect go-to-market models and low- & tech-touch experiences.
• Drive adoption and value realization of omnichannel services and digital tools by developing business use cases, enabling regional launches and migrations, supporting change management, and scaling proven practices across markets.
• Establish shared success measures for omnichannel initiatives, combining leading and lagging indicators to track adoption, customer experience, commercial impact, and capability progression, and use the results to drive decisions and continuous improvement.
• Define and implement omnichannel best practices (for direct/indirect models) in close partnership with central functions and local sales and marketing teams.
• Work with the Commercial Excellence training team to support upskilling and training initiatives for omnichannel Virtual Sales.
• Lead structured omnichannel maturity assessments and workshops with regions, turning benchmark findings into prioritized action plans, securing local ownership, and following up on execution and progress.
• Monitor B2B commerce, customer-experience, AI, automation, and go-to-market trends; translate relevant developments and external benchmarks into practical recommendations, pilots, and scalable practices for the commercial organization.
• Lead and develop one direct report, providing coaching, guidance, and performance management while building capabilities, driving accountability, and supporting the successful delivery of omnichannel initiatives.

Requirements

• A university degree in Business Administration, Arts, or Science.
• 7+ years of experience in eCommerce or digital commerce, omnichannel, customer experience or commercial transformation.
• Strong strategic and analytical skills, with the ability to turn customer, user, and commercial data into clear priorities, business cases, and measurable actions.
• Ideally, experience in B2B settings.
• Proven track record in working within a global or transatlantic setup.
• Demonstrated ability to influence without authority, navigate ambiguity, establish governance, and drive change across a complex global matrix.
• A collaborative mindset and strong communication skills.
• Fluency in English.

Benefits

• Compensation & Benefits: Compensation above tariff, 14 salaries, bonus, annual salary adjustment process, pension schemes, anniversary bonus, childcare allowance, Corporate Benefits & other employee benefits.
• Work-Life-Balance: Hybrid working model, flexible working hours, 40h week with working time based on trust, 30 days of vacation, lifetime working time account.
• Learning & Development: Structured onboarding, training opportunities such as digital learning platform, coaching & mentoring as possible part of individual development plan, participation in professional conferences and fairs.
• Health & Well-being: Discounted fitness membership, Lease-a-bike, health and well-being month, mindfulness courses, "PME Familienservice", employee surveys.
• Team & Collaboration: People culture, communities & networks, co-working spaces, leadership guidelines, canteen.
• Mobility: Public transport allowance, bicycle parking, free car parking, e-charging stations.

The benefits listed refer to the primary location. If you want to start at another location, these may vary.