Omnichannel Associate - Fayette Mall

About the role

The Omni Associate is responsible for contributing to profitable sales growth by executing Enterprise Fulfillment and jcp.com activities and strategies, including Customer Service & Sales, Enterprise Fulfillment, jcp.com operations, and general operations.

Responsibilities

• Greets and assists customers in finding products, delivering outstanding customer service; demonstrates customer service behaviors consistently; actively listens to customer issues in a calm and agreeable manner to resolve problems; actively promotes company products and services; partners with team members effectively.

• Maintains the Enterprise Fulfillment systems application, picks merchandise orders, and acknowledges completion in the system; accurately packs orders in accordance with packaging requirements and timelines; completes all Ship from Store and Buy Online Pickup in Store activities in a timely manner.

• Researches jcp.com order shortages/overages and completes shipment check-in; completes order binning and system reporting to complete the jcp.com processes; assists with overall organization and maintenance of jcp.com stock area; processes jcp.com order deliver and return transactions on the register.

• Partners with Merchandise Associates/Assistants to replenish store and/or takes personal action to replenish products from inventory; participates in annual inventory process.

Performance Standards

• Consistently meets established performance standards, including but not limited to: shrink and safety initiatives, Omnichannel, customer service, profit, productivity, and attendance.

Core Competencies & Accomplishments

• Possesses the following: Work experience - Minimum 1-2 years; Education - Bachelor degree or equivalent work experience preferred; HS degree or equivalent is required; Results - Solves problems and makes smart decisions that drive sales, profit and customer service; executes work effectively and efficiently; holds self accountable to a high standards to achieve results; adapts quickly to changing situations with energy and a positive attitude; Ownership - Provides great customer service; cooperates and builds positive, inclusive and respectful relationships; takes accountability for own actions and outcomes; Intensity - Proactively finds ways to improve the customer experience; shows the confidence and courage to do what is right; takes action with energy and urgency.

Benefits

• Medical/dental/vision insurance

• Term life insurance

• Paid vacation/holidays

• 401(k) with Company match

• Associate discount on JCPenney merchandise

• Eight paid holidays during the calendar year

• Additional compensation for working on designated holidays

Pay

USD $12.00/Hr - USD $15.00/Hr.

Schedule

Not specified.