Omega Boutique Manager (1351)

Omega Boutique Manager The Boutique Manager will be responsible for assisting in the management of general boutique functions, with a primary focus on providing excellent client service, cultivating a professional and pleasant environment for all staff members, setting standards for each colleague for which they are accountable and working closely with others on the management team. Core Accountabilities Achieve and exceed goals through sales strategies, clienteling, sourcing new clients and maintaining and building productive long-term relationships with existing clientsEvaluate performance of all team members and provide consistent coaching where service and selling are top priorities; create and modify action plans for the continuous development of staffStay current with market competition, industry, watch trends and client shopping behaviorsDemonstrate strong business acumen; strategically forecast, plan and budget to the needs of the business (i.e. payroll, staffing, etc.)Manage daily operational tasks according to SW standards including selling and serviceAssist with recruitment and retention effortsServe as a leader within the building in support of the Boutique DirectorSupport an environment of teamwork, trust and collaboration with peers, clients and supervisorsDevelop product knowledge skills and remain aware of current collections that are in-boutique and on-line; cascade and train information to the broader teamFoster a boutique environment that delivers renowned and authentic service to create a Luxury client experienceOther tasks and responsibilities as assigned by management. Expereince Current knowledge of watch trends and competition in the marketplaceHigh school diploma or equivalent; college degree or equivalent work experience preferredProficiency with MS Office (Microsoft Word, Excel, PowerPoint and Outlook). Experience using retail systems (i.e. labor management, inventory systems, sales reporting, etc.)Ability to communicate effectively with clients and team (both oral and written)2+ years of retail service experience required, preferably luxury retail environment Working Conditions and Environment Ability to work a flexible schedule to meet the needs of the business, including nights, weekends and holidays About Us We're a global retailer employing nearly 3,000 people across the UK and the United States. Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams. Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do – we love to wow our clients and make every interaction with us special and memorable.