OluKai Retail Lead - Waikoloa

About the role

Your kuleana (responsibility) is to welcome customers into the store and deliver a remarkable brand experience. We are seeking responsible, outgoing, culturally minded team members to be the first point of contact for guests of the OluKai store.

Responsibilities

• Consistently hit goals and plans set forth by company and/or management.
• Lead by example, enforcing company policies, procedures, and corporate directives.
• Open and close the store to standard and for store keys and security measures.
• Coach and mentor Retail Associates as needed.
• Engage with new customers and build immediate and lasting rapport.
• Storytell about OluKai’s brand partnerships, product design inspirations, and why we exist.
• Expertly showcase OluKai’s product lines, ensuring quality and authenticity, staying current on fashion trends, and understanding customer needs.
• Independently resolve customer issues with a positive and aloha spirit, even in high-stress situations.
• Maintain attention to detail, upholding visual standards and store cleanliness.
• Be a team player, assisting with back-of-house duties such as receiving, processing product, and restocking.
• Use POS best practices for a seamless consumer experience.
• Act as a brand ambassador for OluKai, participating in local events and giving back programs.

Qualifications

• Minimum of 1 year of retail or customer service experience, preferably in a leadership or key holder role.
• Available for at least three (4-8 hours) shifts per week.
• Strong interpersonal and communication skills, both verbal and written.
• An independent work ethic, excellent time management, and organizational abilities.
• A positive attitude and high integrity.
• Able to lift, carry, or otherwise move objects weighing up to 30 lbs.

Additional Skills & Qualifications

• Thorough understanding of POS best practices and use for a seamless consumer experience.
• Ability to be a brand ambassador for OluKai, participating in local events and giving back programs.

What We Offer

• PT Lead Employee Discount to all Archipelago brands (OluKai, Roark, Melin).
• Comped yearly product from all Archipelago brands.
• Flexible work schedule.
• Snack/beverage reimbursement up to $50.
• Bonus Program eligibility.
• Team building events.

Additional Information

Archipelago Companies values a diverse, inclusive, and entrepreneurial workforce and culture, and we provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. If you are unable to submit your application because of incompatible assistive technology or a disability, please contact us at hr@arch-cos.com. Archipelago will reasonably accommodate qualified individuals with disabilities to the extent required by applicable law.