OluKai Retail Lead- Charleston, SC

About the role

As the OluKai Retail Lead (Huaka’i, meaning "to lead"), your kuleana (responsibility) is to welcome customers into the store and deliver a remarkable brand experience. We are seeking responsible, outgoing, culturally minded team members to be the first point of contact for guests of the OluKai store. You are genuine, service-oriented, with a passion for premium products and the ever-evolving retail industry.

This is a part-time role (29 hours or less per week).

Responsibilities

• Consistently hit goals and plans set forth by the company and/or management.
• Demonstrate leadership capabilities to uphold and enforce company policies, procedures, and corporate directives.
• Responsible for opening and closing the store to standard, including store keys and security measures.
• Serve as the Manager on Duty when needed, with confidence and authority.
• Provide basic coaching to Retail Associates as needed.
• Engage with new customers and build immediate and lasting rapport.
• Share the story of our brand, including details of unique partnerships, product design inspirations, and the reason for being.
• Demonstrate expertise on OluKai’s product lines, champion quality and authenticity, stay current on fashion trends, understand customer needs, and creatively communicate selections that meet their needs.
• Independently resolve customer issues while maintaining a spirit of Aloha, even in high-stress situations.
• Attention to detail, uphold visual standards, and maintain store cleanliness.
• Be a team player, assisting with back-of-house duties including receiving, processing product, and restocking.
• Thorough understanding of POS best practices to ensure a seamless consumer experience.
• Act as a brand ambassador for OluKai by participating in local events and giveback programs.

Requirements

• Minimum of 1 year of retail or customer service experience, preferably in a leadership or key holder role.
• Must be available for at least three (4-8 hour) shifts per week.
• Strong interpersonal and communication skills, both verbal and written.
• Independent work ethic, excellent time management skills, and organizational abilities.
• Positive attitude and high integrity.
• Ability to lift, carry, or otherwise move objects weighing up to 30 lbs.

Benefits

• Part-time Lead Employee Discount to all Archipelago brands (OluKai, Roark, Melin).
• Complimentary yearly product from all Archipelago brands.
• Flexible work schedule.
• Bonus Program eligibility.
• Team-building events.