OluKai, melin, Roark (Tradewind Services) Senior Accounts Receivable Specialist, Majors

Archipelago Companies is a portfolio of highly successful consumer lifestyle brands, including OluKai, Melin, Roark, and Tradewind Services. We pride ourselves on integrity, excellence, and creating authentic marketing stories direct to consumers. If you are a driven and innovative individual with a passion for consumer brands, we invite you to join our dynamic and growing team.

About The Role

The Senior Accounts Receivable Specialist plays a critical role in converting the company’s largest current asset—accounts receivable—into cash while defending it from erosion. This position owns collections, credit monitoring, and chargeback/deduction recovery for the Majors and national account portfolio across all Archipelago entities (OluKai, Melin, Roark, Amble). The role focuses on EDI chain accounts (e.g., Nordstrom, Tommy Bahama, REI, Dick’s Sporting Goods, Zappos, Bass Pro Shop) and assigned Off-Price accounts (e.g., T.J. Maxx, Marshalls), excluding EU collections. The ideal candidate will surface operational root causes behind preventable deductions to eliminate them.

Responsibilities

• Own end-to-end collections for the assigned Majors and national account portfolio, including EDI chain and Off-Price accounts across all Archipelago entities.
• Execute a documented collections cadence in YayPay, including proactive pre-due-date outreach and tracking written payment commitments.
• Generate and work aging reports daily, make outbound collection calls, and log customer contacts and commitments in Full Circle the same business day.
• Monitor customer accounts to identify and resolve discrepancies or issues promptly.
• Collaborate with sales reps on special accounts, unresponsive accounts, and past-due balances; coordinate with the Director of AR and Credit before placing accounts with third-party collections.
• Research and validate retailer chargebacks and deductions against source documentation (e.g., purchase order, routing guide, ASN, bill of lading, packing list, proof of delivery, price agreements).
• Dispute invalid deductions within retailer-stated dispute windows via vendor portals, building and defending a documented dispute position.
• Clear or route valid deductions for approved write-off to prevent distortion of the AR aging.
• Process credit memos for returns, losses, defects, and approved deductions/adjustments.
• Reconcile assigned customer accounts monthly, tying remittance advice and retailer portal detail to Full Circle AR.
• Research and clear unapplied cash, short pays, and on-account credits to resolve unapplied cash timely.
• Apply customer payments, support Direct Pay portal and PayPal enablement, process credit card payments, and assist with lockbox information.
• Provide quarterly account reconciliations for Majors to the Director of AR and Credit, and support month-end/quarter-end close requirements.
• Monitor accounts for deteriorating payment behavior, credit limit utilization, and distress signals (e.g., bankruptcies, store closures, chronic short pays).
• Deliver a monthly written watch list to the Director of AR and Credit and VP of Accounting, with recommended actions for flagged accounts.
• Supply aging and collectability details for the quarterly allowance for credit losses analysis, and provide documentation for internal/external audits.
• Partner with Sales, Customer Service, Distribution Center operations, and the EDI team to resolve invoicing disputes and eliminate operational errors causing chargebacks.
• Report recurring routing, labeling, ASN, and vendor compliance failures to the Warehouse Manager and Director of Operations monthly, quantified in dollars.
• Maintain current desk procedures for the assigned portfolio, including retailer-specific dispute requirements and escalation contacts.
• Serve as backup and technical resource for the AR team and represent the company in industry credit groups.

Qualifications, Skills, Experience

• Bachelor’s degree in accounting, finance, or a related field required.
• 5+ years of progressive business-to-business accounts receivable and collections experience in wholesale, footwear, apparel, or similar industries; Majors or Off-Price account experience strongly preferred.
• Demonstrated experience researching, disputing, and recovering retailer chargebacks and deductions (e.g., vendor compliance, shortages, pricing, allowances, markdowns, co-op, freight claims).
• Working knowledge of EDI-based order-to-cash transaction flow and retailer routing/vendor compliance guide requirements (e.g., ASN generation, routing guides, chargeback portals).
• Experience navigating retailer vendor portals and accounts payable dispute platforms.
• Strong understanding of AR accounting principles, including cash application, credit memos, adjustments, collections, and month-end close.
• Intermediate to advanced Microsoft Excel skills (pivot tables, lookup functions, SUMIFS, text/date functions) and ability to reconcile large data sets.
• Experience with integrated ERP and AR automation/collections platforms; Full Circle and YayPay experience preferred.
• Exceptional attention to detail and accuracy, with the ability to build and defend documented dispute positions.
• Strong written and verbal communication skills, with professional presence to interact with retailer accounts payable, vendor compliance, and internal Sales leadership.
• Strong analytical and problem-solving skills; ability to work independently, prioritize a high-volume portfolio, and meet month-end/deadline requirements.
• Strong relationship-building skills with customers and sales reps.

Technical Proficiencies Required

• Full Circle (ERP): AR module, customer master, credit memo, and adjustment entry.
• YayPay: collections workflow, dunning cadence, and portfolio reporting.
• Retailer vendor portals and EDI-based dispute submission.
• Direct Pay portal and PayPal: cash application and customer enablement.
• Microsoft Excel: reconciliation of large data sets, pivot tables, and lookup functions.

Schedule

This is an in-office hybrid position, mandatory 4 days per week (Monday–Thursday) at our Irvine, CA location, with the option to work from home on Fridays. Standard hours are 8 a.m.–5 p.m., with occasional overtime during peak periods (e.g., month-end, year-end, audit).

Pay

The hourly pay range for this position is $30.00–$35.00, based on experience.

Benefits

• Complimentary chef-prepared breakfast and lunch (Monday–Thursday).
• Generous product gift program and brand discounts.
• Company bonus program.
• 5-year and 10-year anniversary gifts to desirable destinations.
• Wellness program, including in-office gym and group fitness classes.
• Medical, dental, and vision insurance (per plan guidelines).
• Company-paid life insurance.
• 401k with employer match (per plan guidelines).
• 15 days of PTO plus one additional day per anniversary year and 3 floating holidays annually.
• Paid beach and giveback days, bi-annual team-building events, and in-person celebrations.
• Collaborative culture with a shared passion for the ocean lifestyle.