OLRVC Service Writer II (Tuesday-Saturday, 8am-5pm)

About the role

Oversees efficient operation of the parts and service department.

Responsibilities

• Assists guests with parts and service needs.
• Prepares and writes up work orders for services rendered by the service department.
• Maintains and orders technical parts for RV units (e.g., furnaces, refrigerators, air conditioning units).
• Completes and files all warranty claims ensuring OLRV Center is properly reimbursed.
• Orders all warranty parts.
• Ensures that OLRV Center receives payment for all parts specially ordered by the parts department.
• Assigns work orders as received in proper order and assists as needed.
• Repairs and services recreational vehicles sold by the Sales Department prior to delivery.
• Repairs and services recreational vehicle needs as outlined on work orders.
• Assists guests and finalizes sales as needed.
• Maintains cleanliness of the parts department.
• Provides outstanding guest service at every opportunity.
• Promotes a positive relationship with team members in all departments and divisions.
• Understands internal controls and maintains confidentiality of information.
• Actively demonstrates, encourages, trains, and models safety rules and guidelines in accordance with company, local, state, and federal law requirements.
• Investigates loss-producing incidents and reviews prevention recommendations with all employees.
• Actively participates in safety meetings, providing and documenting safety training, and offering improvement suggestions.
• Ensures that all safety equipment is used at all times (e.g., safety harness, eye protection, hard hats, gloves).
• Reports safety or hazard concerns to management.
• Reports any work-related injury to management.
• Performs additional duties as assigned.

Requirements

• High School Diploma or further education.
• Proficient use of computers.
• Reliable transportation and a valid driver’s license.
• Ability to work on-site for all scheduled hours.
• Positive attitude and ability to interact well with others in a team environment.
• Frequent lifting up to 50 lbs, pushing, pulling, and bending.
• Physically able to stand, sit, and walk for extended periods of time.
• Ability to perform outdoor physical labor in varying weather conditions.

Schedule

Ocean Lakes Family Campground operates 7 days each week. Employees must be available to work a flexible schedule, including weekends, holidays, and overtime hours as necessary. Available to take calls on a 24-hour rotation basis and for emergency calls regarding complex issues.