Oliver Wyman - Senior Talent Management Lead, New York

Oliver Wyman is a global leader in management consulting, combining deep industry knowledge with specialized expertise in strategy, operations, risk management, and organization transformation. Over 7,000 professionals help clients optimize their business, improve operations, and accelerate organizational performance.

About the Role

We are seeking a seasoned professional to join the Americas Talent Management Team as Senior Talent Management Lead for our Customer Innovation and Growth (CIG) practice. This role serves as a business partner and trusted advisor to the unit’s leadership, aligning talent strategies with business objectives. The Senior TM Lead will manage and coach 1-2 junior talent managers, oversee talent management for the CIG practice, and collaborate with the Americas TM team to deliver talent solutions across the region.

This is a hybrid role requiring 3 days per week in our midtown NYC office; fully remote work is not an option.

Responsibilities

• Talent Leadership
  • Serve as the primary point of contact for leadership on all aspects of Talent Management.
  • Develop partnerships with Learning & Development, Recruiting, and Human Capital Operations to ensure seamless execution of talent processes aligned with business objectives.
  • Take a strategic and holistic view of talent management needs within the practice, identifying systemic talent issues and trends.
  • Collaborate with practice leadership to identify and articulate the talent agenda for CIG, driving strategic conversations using data and insights.
  • Actively engage in practice, leadership, and partner meetings, leading discussions on talent management topics and solutions.
• Talent Management
  • Build relationships with consultants and specialists, understanding their capabilities, professional goals, and personal interests.
  • Work with practice leadership and partners to manage individuals’ careers and development, providing career guidance and supporting mentorship relationships.
  • Monitor work-life quality and well-being, escalating issues as needed.
  • Partner with key stakeholders to discuss strategic priorities such as pyramid and capacity planning, performance management, and staffing processes.
  • Analyze trends and metrics, providing insights and collaborating on solutions.
  • Identify training needs and collaborate with the business, regional TM head, and L&D to address them.
• Project Staffing and Capacity Management
  • Oversee staffing for projects within CIG, ensuring alignment with business goals and addressing potential issues proactively.
  • Understand the pipeline of potential projects, liaise with project team leaders to assess staffing needs, and balance business needs with consultant development goals.
  • Act as a trusted advisor on staffing matters, creating buy-in for staffing decisions.
  • Anticipate capacity challenges and develop solutions collaboratively, considering regional capacity and broader organizational context.
  • Prepare and run regular meetings with practice leadership.
  • Ensure tracking of mobility issues, holidays, trainings, background checks, and other ad-hoc staffing tasks.
• Performance Management
  • Understand the competency model of consultants and specialists, facilitating discussions on professional development.
  • Foster a culture of proactive performance management, ensuring timely and high-quality feedback.
  • Coordinate and actively participate in Career Review meetings, addressing performance issues and providing coaching.
  • Support consultants through difficult situations such as work-life balance or team environment challenges.
• Reporting
  • Regularly review reports (utilization, staffing, OW Balance, etc.) and discuss trends with the business to inform talent strategies.
  • Ensure accurate maintenance of data in resource planning systems and assist in preparing presentations for senior leadership.

Requirements

• Bachelor’s degree and at least 7-10 years of robust professional experience in a dynamic client services environment, ideally in management consulting and/or talent management.
• Demonstrated experience in people management, including direct oversight of at least one team member.
• Proven ability to balance ever-changing work demands in a challenging environment with numerous stakeholders.
• Experience fostering relationships at all levels of the organization.
• Comfortable working with data (Excel, PowerPoint, and enterprise resource management software).
• Experience and/or background in the Financial Services industry is a plus.

Skills and Attributes

• Dynamic leader with a proactive, problem-solving attitude and ability to drive innovative solutions.
• Strong analytical skills to leverage data for driving change and informing talent strategy.
• Excellent communication, teaming, and organizational skills.
• Credible and highly professional, able to negotiate effectively with diverse personalities and backgrounds.
• Genuinely interested in the development and career success of consultants.
• Strong attention to detail and ability to juggle multiple projects and tasks simultaneously.
• Comfortable working independently and thriving in a team setting within a fast-paced environment.
• Enthusiastic, with integrity and a willingness to handle all aspects of the job, including mundane tasks.

Pay

The applicable base salary range for this role is $121,000 to $168,000. The base pay offered will be determined based on factors such as experience, skills, training, location, certifications, education, and applicable minimum wage requirements. Decisions will be made on a case-by-case basis. This position may also be eligible for performance-based incentives.

Benefits

• Competitive total rewards package including health and welfare benefits.
• Tuition assistance.
• 401K savings and other retirement programs.
• Employee assistance programs.