Oliver Wyman - Director of Internal Communications, Americas

About Oliver Wyman

At Oliver Wyman, a Marsh (NYSE: MRSH) business, we bring deep industry insight, bold innovation, and a collaborative approach that cuts through complexity to help organizations navigate their most defining transformative moments. As a business of Marsh, we work alongside the world’s leading experts across risk, reinsurance and capital, people and investments, and management consulting. Together with Marsh Risk, Guy Carpenter, and Mercer, we help organizations build resilience and competitive advantages from every angle. With annual revenue over $24 billion and more than 90,000 colleagues in 130 countries, Marsh helps build the confidence to thrive through the power of perspective.

Job Overview

We are seeking a seasoned Director of Internal Communications to serve as a strategic advisor to senior leaders across the Americas region. This role is pivotal in shaping and executing colleague communications and engagement strategies that align with Oliver Wyman’s business goals and culture. The ideal candidate will bring 15+ years of experience working closely with senior executives, with a proven ability to influence, communicate, and embed organizational values deeply across a complex and dynamic environment. This is a hybrid role that will require 3 days per week in the office. There is no option to be fully remote.

Responsibilities

Americas Region Internal Communications (80%)

• Develop and drive an internal comms strategy for the Americas region, including an audit of current communications approaches, audience segmentation, and channel strategy, followed by an integrated and updated communications plan.
• Craft leadership communications and guide engagement strategy across key Americas comms touchpoints such as Town Halls, Partner Calls, all colleague in-person office sessions, internal social media, and other channels.
• Lead change management and crisis communications, including Americas-specific communication and activation on global firm priorities such as AI adoption and embedding of firm’s strategy and values.
• Collaborate with Marketing and Global Brand Center to drive colleague engagement and education on the refreshed Oliver Wyman brand identity.
• Advise leaders on crisis communication approaches in collaboration with Oliver Wyman’s global internal communications team and Marsh corporate internal communications team.
• Provide advisory support on internal comms strategies to broader leaders in the Americas Region, working closely with the Culture Strategy and Colleague Engagement leader, practice leaders, function leaders, and other stakeholders.
• Develop a toolkit of communication best practices to guide Americas Practices leaders and their teams on intra-practice communications.
• Establish KPIs, a metrics dashboard, and feedback mechanisms to assess engagement levels and the impact of initiatives, using data to refine approaches and demonstrate value; drive efficiency through innovation and AI tools.
• Represent the firm’s commitment to effective internal communications and colleague engagement at senior leadership forums and regional meetings, acting as a trusted advisor and influencer.
• Oversee one direct report: Manager, Internal Communications based in New York City.

Global Internal Communications (20%)

• Serve as a senior leader within the global internal communication team, mentoring colleagues and driving key global initiatives, including serving as the internal comms point person for the global OW Technology Function.
• Develop and drive an internal comms strategy for the global Tech function and act as a strategic communications advisor to the global CIO.
• Collaborate with Oliver Wyman’s global Alumni team and Americas leaders to develop an Americas-specific Alumni engagement strategy, focusing on internal culture shift and change-management.
• Collaborate with Oliver Wyman’s global Alumni team, Human Capital, and Recruiting teams to launch a pilot of a Careers Office / Outplacement program in the Americas to provide greater support to colleagues transitioning into the Alumni community.

Qualifications

• 15+ years of progressive experience in internal communications, marketing, colleague engagement, organizational development, or related fields, preferably within professional services or consulting firms.
• Demonstrated success working with senior-level executives as a strategic advisor.
• Strong expertise in designing and executing engagement strategies that drive cultural alignment and business results.
• Exceptional strategic communication skills, with the ability to craft and deliver clear, persuasive messages to diverse audiences.
• Proven change management experience and the ability to lead complex initiatives across multiple locations.
• Data-driven mindset with experience using engagement metrics and insights to inform strategy.
• Collaborative, empathetic leadership style with strong influencing and stakeholder management capabilities.
• Open to occasional travel within North America to support regional engagement activities and leadership meetings.
• Bachelor’s degree required; advanced degree preferred.

Pay

The applicable base salary range for this role is $155,000 to $225,000. The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

Benefits

• Health and welfare benefits
• Tuition assistance
• 401K savings and other retirement programs
• Employee assistance programs