Oil Change Service Advisor

About the Role

As a front line representative of the Delta Sonic Team, Oil Change Service Advisors are responsible for greeting all customers in a positive, enthusiastic, and professional manner while ensuring that each customer is educated on our products and services. Qualified candidates must have the ability to listen actively and interact professionally with customers while providing service recommendations based on maintenance schedules and service requirements. This is a fast-paced position that requires the ability to multi-task with a sense of urgency while meeting customer service expectations. To better enhance product knowledge, all Oil Change Service Advisors are crossed trained to work in the position of Oil Change Tech.

Responsibilities

• Greeting all customers in a positive, enthusiastic, and professional manner
• Educating customers on products and services
• Providing service recommendations based on maintenance schedules and service requirements
• Transacting customer purchases
• Maintaining proper cash handling procedures
• Following all position-specific procedures
• Ensuring the maintenance and cleanliness of shop premises

Requirements

• Must be 18 years of age
• Prior experience in automotive service writing, customer service, and/or sales is required
• Excellent communication skills and a passion for providing great customer service
• Unwavering honesty and integrity
• Courteous and professional demeanor
• A detail-oriented mindset
• Must be a team player
• Willingness to work in all weather conditions, both indoor and outdoor environments
• Ability to work with a sense of urgency
• Ability to stand, walk and bend for long periods of time
• Ability to lift moderate amounts of weight
• Willingness to work a flexible schedule
• Year-round schedule availability is required (seasonal opportunities are no longer available effective June 1, 2024)
• A valid driver's license is preferred

Pay

$19.50 per hour, plus eligible commission.

Benefits

• Career opportunities
• Flexible schedules
• Team member discounts
• Scholarship opportunities
• Competitive benefits package including Health, Dental, Vision, Life, and Disability Insurances with 401k, HSA, and FSA
• A fun, team-oriented culture