Oil Change Service Advisor

About the Role

As a front line representative of the Delta Sonic Team, Oil Change Service Advisors are responsible for greeting all customers in a positive, enthusiastic, and professional manner while ensuring that each customer is educated on our products and services. Qualified candidates must have the ability to listen actively and interact professionally with customers while providing service recommendations based on maintenance schedules and service requirements. This is a fast-paced position that requires the ability to multi-task with a sense of urgency while meeting customer service expectations. To better enhance product knowledge, all Oil Change Service Advisors are cross-trained to work in the position of Oil Change Tech.

Responsibilities

• Greet all customers in a positive, enthusiastic, and professional manner
• Educate customers on products and services
• Listen actively and interact professionally with customers while providing service recommendations based on maintenance schedules and service requirements
• Multi-task with a sense of urgency while meeting customer service expectations
• Transact customer purchases
• Maintain proper cash handling procedures
• Follow all position-specific procedures
• Ensure the maintenance and cleanliness of shop premises

Requirements

• Must be 18 years of age
• Prior experience in automotive service writing, customer service, and/or sales is required
• Excellent communication skills and a passion for providing great customer service
• Unwavering honesty and integrity
• Courteous and professional demeanor
• A detail-oriented mindset
• Must be a team player
• Willingness to work in all weather conditions, both indoor and outdoor environments
• Ability to work with a sense of urgency
• Ability to stand, walk and bend for long periods of time
• Ability to lift moderate amounts of weight
• Willingness to work a flexible schedule
• Year-round schedule availability is required to be considered for employment (effective June 1, 2024, seasonal employment opportunities due to attending school are no longer available)

Qualifications

• A valid driver's license is preferred

Pay

The pay rate for this position is $19.50 per hour, plus eligible commission. Oil Change Service Advisors will be hired into the entry-level position of Oil Change Technician. The pay rate while working in the Oil Change Technician position is $19.25 per hour, plus eligible commission. Upon completion and certification of the required training for the Oil Change Service Advisor, the pay rate is $19.25 per hour, plus eligible commission.

Benefits

• Career opportunities
• Flexible schedules
• Team member discounts
• Scholarship opportunities
• Competitive benefits package including Health, Dental, Vision, Life, and Disability Insurances with 401k, HSA, and FSA
• A fun, team-oriented culture
• Recognition programs