Official Records Services Entry Level Clerk (Lehigh Acres)

Note: Training will be completed at the downtown Fort Myers location. Once trained, the work location for this position will be at the Lehigh Acres branch office.

About the Role

This position is responsible for performing entry-level tasks to achieve desired business objectives for Official Records Services (ORS). The role involves efficiently and effectively processing documents presented for recording into the Official Records, in accordance with ORS policies, procedures, and guidelines with ample direction and/or supervision.

Responsibilities

• Provide support to the team in daily operations to ensure smooth functions
• Ensure customer service is a high priority and customers are treated courteously
• Handle payments accurately and securely
• Accurately balance cash drawer at the beginning and end of each shift
• Accurately and timely accept and process document types brought or sent to ORS
• Become and/or perform duties as a Notary Public of the State of Florida
• Maintain knowledge of duties and requirements to ensure compliance with the Notary Laws of the State of Florida
• Navigate Intranet, LeeClerk.org, and Kiosk station
• Meet expected performance measures accurately and timely
• Issue Marriage Licenses and perform Marriage Ceremonies
• Ensure compliance with Florida Statutes; Records Management Policies, Guidelines and Procedures; and Best Practices
• Learn recording fees and document types
• Retrieve, open, sort, and distribute mail
• Learn and operate microfilm retrieval system
• Observe Plat recording process
• Gain knowledge of the redaction requirements on a recorded document
• Perform other duties and/or special projects as assigned

Requirements

• High School diploma or equivalent required
• Two years of clerical experience or any combination of education and experience that demonstrates the ability to perform the position duties
• Two years of cash handling experience required
• Two years of customer service experience required
• Applicants must be authorized to work for ANY employer in the U.S.

Benefits

• Superior health care plans with low premiums
• Competitive retirement and pension plans – Florida Retirement System and 457 deferred compensation options
• Generous paid time off, paid holidays, birthday leave, and volunteer time
• Wellness Program with incentives, tools, social support, and strategies to adopt and maintain a healthy lifestyle
• Qualifying employer for Public Service Loan Forgiveness Program