Officer - Control Room

About the Role

The Officer - Control Room performs complex duties involved in the receipt and processing of emergency and non-emergency calls, adhering to departmental and The Venetian Resort’s policies, practices, and procedures. This is a safety-related position.

Responsibilities

• Monitor and assist in the enforcement of hotel policies and procedures, regulations, and federal, state, and local laws.
• Answer incoming emergency and non-emergency telephone calls from guests, team members, external persons, and representatives from outside agencies; refer callers to the appropriate department or agency.
• Dispatch Security units via radio or other means to respond to emergency and non-emergency incidents and events; prioritize calls.
• Enter calls for service and calls initiated by field units into the Security Software system.
• Monitor Security Control Room equipment operations for proper functioning and report malfunctions to the appropriate service and maintenance unit.
• Brief incoming shift on pertinent information.
• Initiate the transportation and exchange of money transactions between the cage, count room, and casino games, including fills, chip runs, markers, credits, slot drop, and table game drop.
• Monitor access control, surveillance, and other systems to identify suspicious activity, unauthorized entry, emergencies, etc., in and around the property.
• Execute post orders for Security Control Room in call-taker, dispatcher, and access control/license plate recognition posts.
• Control video surveillance assets to monitor, review, and archive CCTV video.
• Query multiple digital record management systems (Video Surveillance, Phone recording, LMS, LPR, Access Control, Cyrun, etc.) to determine the status of vehicles, persons, and prior activity; check for banned persons.
• Enter and confirm information in multiple records management systems for other departments and agencies.
• Assist in collecting information for the investigation of incidents, accidents, and events, including initiating events in the Security Software System, video capture, archiving, and documentation.
• Initiate emergency notifications to Security Management and Property Leadership based on incident severity.
• Adhere to safety as an essential function of the job.
• Maintain consistent and regular attendance.
• Perform other related duties as assigned.
• Observe the Company’s standards, work requirements, and rules of conduct.

Requirements

• 21 years of age or older.
• Proof of authorization/eligibility to work in the United States.
• High School Diploma or equivalent.
• Must obtain and maintain a valid Nevada Driver's License, Nevada Gaming Control Board registration, Alcohol Awareness (TAM) card, and any other certification or license required by law or policy.
• 1 year of experience in Hotel Security, Security Control Room/Dispatch, or related experience.
• Experience in Hotel/Security Control Room operations, including security, telecommunication, security radio operations, event documentation, and applicable security technologies preferred.
• Proficient in PC operations, Microsoft Office Suite, and data entry applications.
• APCO Certification as Public Safety Telecommunicator preferred.
• Ability to communicate clearly and effectively in English, both spoken and written.
• Strong interpersonal skills with the ability to communicate effectively with guests and team members of different backgrounds and experience levels.
• Must be able to work varied shifts, including nights, weekends, and holidays.

Physical Requirements

• Lift or carry 20 pounds unassisted.
• Physically access all areas of the property and drive areas with or without a reasonable accommodation.
• Hearing acuity to hear and understand human voice over the telephone and radio system.
• Visual acuity to read text and distinguish graphics displayed on security monitors and workstations.
• Sit for up to 4 hours at a time and approximately 6-7 hours in a workday.
• Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
• Ability to interact appropriately and effectively with guests, management, team members, and outside contacts.
• Work in a fast-paced and busy environment.
• Work indoors and be exposed to environmental factors such as CRT, noise, dust, and cigarette smoke.