Office Systems Specialist

This posting reflects an existing vacancy that we are actively recruiting for.

Responsibilities

• Performs full range of on-site maintenance, diagnostics, repairs and customer call assistance on assigned products (Konica Minolta MFP and printers & Non-KM printers such as HP, Lexmark, etc.).
• Equipment installation/de-installations, configuration and troubleshooting of networking issues (printing and scanning) on Windows/MAC OS.
• Load print drivers, clone files, transfer address books, and perform firmware upgrades.
• Travel locally on a daily basis to various customer sites while managing territory work volume and maintaining a high level of customer communication and satisfaction.
• Occasionally travel outside of the local area for training.
• Communicate with management on customer or field issues.
• Successfully complete training classes and effectively service those products, with the ability to request assistance when necessary to meet customer demands.
• Follow proper call handling procedures while maintaining the minimum required productivity measure by our internal program (core metrics).
• Show measurable progress in technical abilities, troubleshooting techniques, and overall productivity.
• Use current technology and company-issued assets (laptops, cell phones, etc.) to access websites and links for part books, service manuals, bulletins, and other service literature.
• Maintain accurate ASL truck inventory for designated territory.
• Train customers on basic printing, scanning, and copying functions.
• Accurately and timely complete weekly timesheet and expense reports.
• Provide sales support as required (e.g., advising sales on problem accounts, service leads).

Requirements

• Must possess electrical/mechanical aptitude.
• Familiar with printing from common business applications.
• Experience with Microsoft OS peer-to-peer and MAC OS client-side of server environments.
• Excellent time management skills and ability to prioritize activities and schedules to obtain effective results.
• Professional appearance and demeanor at all times.
• Excellent verbal and written communication skills.
• Ability to work well with others and demonstrate teamwork.
• Understanding of territory parts budget and inventory control.
• Basic knowledge of Word and Excel.
• Minimum of High School diploma or GED required; Technical School training preferred.
• 2-4 years of experience related to technical/repair of business equipment.
• Certified on N+ or equivalent; additional IT certifications or training are a plus.
• Pass background, security, and drug test.
• Position requires use of personal car, eligible for vehicle maintenance compensation program; must have reliable transportation and a valid driver’s license.
• Ability to lift up to 50 pounds.
• For internal applicants: Requires Konica Minolta internal certifications on Outward Associate, Outward Professional, Outward Expert - Office Solutions, and Outward Expert - Network KMBS Controller (Emperon) Classroom.

About Konica Minolta

Konica Minolta Business Solutions' journey started over 150 years ago, with a vision to see and do things differently. The company partners with clients to give shape to ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions, and managed print services, as well as office technology and industrial and commercial print solutions.

2025 marks Konica Minolta’s 20th anniversary in production print, celebrating "20 Years of Excellence, Innovation and Impact," and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta’s bizhub brand, which has revolutionized office technology and redefined how businesses operate over the past two decades.

Konica Minolta is proud to be ranked on the Forbes 2025 America's Best Large Employers list, included on CRN’s MSP 500 list numerous times, recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years, and presented with Keypoint Intelligence’s BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for its bizhub One i-Series.

Konica Minolta operates on a North American Shared Services model, aligning cross-border priorities and enhancing delivery to its field organization by combining service functions in the U.S. and Canada.

Pay

Konica Minolta is committed to transparent and equitable compensation practices. Our pay structure is designed to support employee growth, allowing individuals to progress through the salary range as they advance in their role. Actual base pay offered will vary based on a candidate’s skills, experience, job-related knowledge, geographic location, and specific business needs.