Office Supervisor-Orthopedic Office

Essential Duties And Responsibilities

• Report to Practice Manager and manage staff schedules.
• Lead and participate in projects to improve patient workflows, support providers, and enhance collaboration with other departments.
• Provide reporting and data support for department initiatives.
• Maintain patient confidentiality and adhere to HIPAA regulations.
• Work cooperatively with all team members to ensure quality service.
• Communicate respectfully and effectively with providers, clinical staff, colleagues, managers, and others.
• Perform mandatory in-service training.
• Maintain a clean and safe work environment.
• Oversee charge capture champions with daily revenue review and TogetherCare implementation.
• Manage Kronos responsibilities, including scheduling, reviewing PTO requests, etc.
• Oversee orientation and training for front office staff.
• Attend huddles and team meetings as needed.
• Train in all front desk functions to step in during staff vacations or illnesses.
• Monitor the work of the front desk team to ensure accurate completion of referrals, scheduling, testing scams, prior authorizations, and surgery scheduling.

Qualifications

• Associate's degree or higher preferred.
• Minimum of 2 years' experience in a medical setting and/or relevant experience preferred.
• Effective written and verbal communication skills.
• Demonstrated attention to detail, organization, and effective time management.
• Solid judgment to escalate issues appropriately.
• Demonstrated leadership abilities including developing a vision, effective resource utilization, mentoring others, and conflict mediation.
• Advanced knowledge of Microsoft Office, related computer programs, and general office machines.