Office Supervisor-Orthopedic Office

Essential Duties And Responsibilities

• Report to and report to Practice Manager.
• Lead and participate in projects that improve patient workflows, support providers, and improve collaboration with other departments.
• Provide reporting and data support for department initiatives.
• Maintain patient confidentiality and adhere to HIPAA regulations as appropriate.
• Work cooperatively with all team members to ensure quality service at all times.
• Communicate respectfully and effectively with providers, clinical staff, colleagues, managers and others.
• Perform mandatory in-service training.
• Maintain a clean and safe work environment.
• Oversee the charge capture champions with daily revenue review with TogetherCare implementation.
• Kronos responsibility, including scheduling, reviewing PTO requests, etc.
• Oversee orientation and training for front office staff.
• Participate in huddles/team meetings as needed.
• Trained in all front desk functions so coordinator may step in to front desk duties in the event of staff vacations or illnesses.
• Understand and monitor work of front desk team to ensure referrals, scheduling of testing scams, prior authorizations, and surgery scheduling are completed accurately, effectively and efficiently so as to ensure outstanding patient care.
• Other duties as assigned to ensure smooth front office and back office, non-clinical roles function effectively and efficiently.

Qualifications

• Associates Degree or higher preferred.
• Minimum of 2 years’ experience in a medical setting and/or relevant experience preferred.
• Effective written and verbal communication skills.
• Demonstrated attention to detail, organization & effective time management.
• Solid judgment to escalate issues appropriately.
• Demonstrated leadership abilities including ability to develop and articulate vision, effective resource utilization, ability to mentor others, and conflict mediation skills.
• Advanced knowledge of Microsoft Office, related computer programs & general office machines.

Relationship-based Careguiding Principles

Caring and healing practices are found in relationships, communication and the hospital setting. Patients are actively involved in their care and experience a therapeutic relationship with the caregiver. Patient care is designed to meet patient and family needs while taking into account the unique needs of each patient. These values are consistent in practice and include patient advocacy, safety and education. Teamwork promotes clinical excellence and is rooted in effective communication, accountability and continuity of care and respect for co-workers. Caring leaders create an environment in which caring relationships happen. These leaders emerge from all levels of the network helping to create a shared vision reflecting the mission, vision, and values of St. Joseph’s.

Special Equipment, Skills Or Other Requirements

• Strong written and oral communication skills.
• Strong interpersonal, motivational and conflict resolution skills.
• Strong participatory management, team building and administrative skills.
• Broad based knowledge of related regulatory compliance requirements.

Work Environment And Hazards

Exposure Class I or II, service specific – limited exposure to situation which could cause serious illness or injury (II), routine or potential exposure to blood, body fluids, excretions or secretions (I).

Physical Demands

Medium work: Must be able to lift, bend, stoop, push and pull.

Work Contact Group

All services, employees, medical staff, patients, visitors, vendors, various regulatory and professional agencies.

Supervised By

Director or Manager

SUPERVISES

Staff

CAREER PATH

Manager

Financial

Participates in the monitoring, control, and reporting variances to the assigned service budget. Signing authority as assigned by the Director.

Operational

Ensures the daily operations of the service, including but not limited to scheduling, personnel, safety, coordination, communication, project/work flow and performance of staff duties as required and assigned. Provides consultation to other services or areas as required.

Human Resources

Affords assistance in the recruitment, development, retention and evaluation of staff. Monitors all personnel issues. Communicates with service management on all relevant financial, operational and human resource issues. Facilitates open communication throughout all levels of services. Serves as a resource for information about the service in particular and the network in general. Effectively educates the patient/family in specialty area. Adheres to hospital confidentiality statement.

Researcher

Participates in Performance Improvement and Monitoring. Applies current concepts and findings from research and/or studies to practice.

Pay Range

Based on experience and location $22.00-$30.75