Office Supervisor-Hospice

Job Description

The Office Supervisor functions as a member of the Hospice Team by performing the duties of Office Supervisor as designated by the Nursing Supervisor or Hospice Director.

Qualifications

• High school diploma or equivalent required.
  • Associates degree preferred.
• Valid Mississippi driver’s license, liability insurance of personal vehicle used in Hospice activity, and a satisfactory driving record.
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• Must have de-escalation training completed by the end of position orientation (90 days); must have appropriate level of de-escalation training.
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• Minimum of two (2) years of secretarial experience preferred.
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Experience

• Reports To Hospice Manager
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• Supervises Office Technicians
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Physical Demands

• Work is moderately active: involves sitting with frequent requirements to move about the office, move about the facility, and to travel to another facility within the SRHS service area.
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• Work involves exerting a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body.
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• Work involves using many physical motions in performing daily work activities; subject to exposure of body fluids, sputum and tissues, which may carry the hazard of infectious disease.
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• Work involves using repetitive motions: substantial movements of the wrists, hands, and or fingers while operating standard office equipment such as computer keyboard.
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• Work involves being able to perceive the nature of sound at normal speaking levels with or without correction; the ability to make fine discriminations in sound.
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• Work requires close visual and acuity and the ability to adjust the eye to bring an object into sharp focus, i.e. shift gaze from viewing a computer monitor to forms/printed material that are closer to compare data at close vision.
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• Must be able to be active for extended periods of time without experiencing undue fatigue.
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• Must be able to work schedules assigned with the understanding that changes may be instituted according to the needs of the hospital for off days, shifts or weekends.
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Mental Demands

• Must demonstrate keen mental faculties/assessment and decision-making abilities.
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• Must demonstrate superior communication/speaking/enunciation skills to receive and give information in person and by telephone.
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• Must demonstrate strong written and verbal communication skills.
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• Must possess emotional stability conducive to dealing with high stress levels.
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• Must demonstrate ability to work under pressure and meet deadlines.
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• Attention to detail and the ability to multi-task in complex situations is required.
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Special Demands

• Must possess superior customer service skills and professional etiquette.
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• Must possess proficient knowledge and ability to use a computer (must be keyboard proficient) and other office technology (i.e., telephone, fax, etc.), MS Outlook and Word.
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• Must be able to demonstrate appropriate clinical judgment and apply appropriate professional skills to a patient population of all ages.
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• Job requires traveling throughout the SRHS service area – with the employee providing his/her own transportation.
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• Must have a valid driver’s license, liability insurance of personal vehicle used in Hospice activity, and a satisfactory driving record.
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