Office Supervisor

Essential Responsibilities

• Liaison between physician and patient.
• Administrator to physician.
• May update and maintain department protocols.
• Answers and directs telephone calls appropriately and obtains detailed information when making patient office appointments in the EMR system.
• Greets patients in a pleasant, polite and professional manner in person and over the telephone, triages and acts as an information resource for patients, staff and physicians.
• Processes tasks and or messages in gMed. Searches patient information via gMed and verifies demographic information for accuracy and HIPAA compliance.
• Solves problems either independently or by knowing when appropriate to seek out another resource.
• Clerical responsibilities include obtaining accurate insurance, referrals and patient ID, mailing paperwork, faxing, scanning and copying.
• Collects co-pays/payments on patient accounts, balances daily batches, and possibly may summarize batches and may prepare deposits and postings.
• May schedule hospital procedures and obtain pre-authorizations, when necessary.
• Attends staff meetings.
• Participates in training/testing where applicable.
• May log into Navinet and ancillary portals to obtain medical information and or reports on patients. May prepare patient charts for upcoming visits. May function as administrator to physician(s).
• Abides by the policies, procedures, guidelines, rules, testing, security administration and confidentiality of the Patients and Practice under the guidelines of OSHA and HIPAA Laws safeguards.
• Performs specialized tasks, projects as requested by Physicians and or Care Center Management, accurately in a timely fashion.
• Works collaboratively with all office employees and physicians to ensure task completion within specified timeframes.
• Displays consistent positive and polite approach towards patients, customers, vendors, management and co-workers.
• Works varying or longer schedules, if Practice needs require.
• Maintains clean, orderly and organized workstation.
• Reliable and flexible, keeping absences and tardiness to a minimum, acceptable standard.
• Performs other duties as required.

Qualifications

• High School graduate or GED.
• Prior Medical office experience preferred, but will train qualified candidate.

Benefits

• Competitive base salary.
• Generous benefits, including Medical, Dental, Vision, Life Insurance, Voluntary, Time-Off Benefits, EAP, 401K and Commuter Benefits.