Office Representative - Clinical

About the role

We are seeking a friendly, organized, and customer-focused Front Office Representative to join our team at Porter Medical Center. Our goal is to improve the health of our community, one patient at a time.

Responsibilities

• Greet and check in patients in a professional and welcoming manner
• Answer incoming calls and manage patient inquiries
• Schedule, update, and maintain appointments
• Collect co-pays and verify/update patient demographic and insurance information
• Support referral coordination, including scheduling and tracking
• Maintain accurate records and ensure confidentiality
• Aid with daily office operations, including opening/closing and end-of-day balancing

Qualifications

• Strong customer service and communication skills
• Ability to multitask in a fast-paced environment
• Basic computer and office equipment proficiency
• Knowledge of medical terminology (preferred)
• Prior experience in a medical office, front desk, or customer service role preferred

Benefits

• Medical, Dental and Vision Insurance
• 403(b) Retirement Plan
• Tuition Advance Program
• Combined Time Off (CTO) - paid holidays, vacation, sick and personal time
• Employee Assistance Program (EAP)
• Employee Discounts
• Pet Insurance