OFFICE MGR CLINIC I

Overview

Covenant Medical Group is the employed and managed medical practice organization of Covenant Health, providing comprehensive care across East Tennessee. With more than 300 physicians and advanced practice providers in 20 communities, the team delivers expertise across a broad spectrum of specialties from primary care and walk‑in clinics to preventive medicine and advanced surgical and subspecialty services. The organization is committed to offering coordinated, patient‑centered care that spans the continuum of health needs, ensuring access to exceptional providers close to home.

Position Summary

The Office Manager I provides day‑to‑day administrative and operational leadership for a low‑complexity, single‑specialty physician practice typically seeing fewer than 3,000 office visits per year, operating at one site location and staffed by 1‑2 providers with fewer than 10 staff FTEs. The role ensures efficient clinic operations, delivers an excellent patient experience, maintains compliance with organizational standards, and supports providers and clinical staff in delivering high‑quality care. As the primary on‑site leader, the Office Manager I oversees workflow coordination, staff supervision, scheduling, performance monitoring, and operational improvement initiatives, fostering a positive and collaborative work environment and supporting the organization’s strategic goals.

Responsibilities

• Provide day‑to‑day administrative and operational leadership for a low‑complexity, single‑specialty physician practice.
• Oversee workflow coordination, staff supervision, scheduling, performance monitoring, and operational improvement initiatives.
• Apply leadership and patient‑experience principles aligned with Covenant Health’s strategy for patient‑centered care.
• Select, hire, and train office employees, ensuring appropriate staffing levels and operational workflows.
• Supervise and evaluate performance of assigned personnel; meet with staff at least monthly.
• Maintain financial goals by ensuring efficient and timely billing and collection; review patient accounts to resolve billing issues.
• Develop and direct efficient materials‑management processes; ensure cost‑efficient ordering and utilization of supplies using preferred vendors.
• Partner with CMG Clinical Services and appropriate department liaisons to maintain compliance with regulatory and governmental agencies.
• Develop and safeguard a positive working environment through employee‑relations strategies and workflow improvements.
• Oversee and monitor operating expenses and perform within budget.
• Provide or secure necessary resources and support for all office departments and locations.
• Remain professionally accessible to all office personnel, present in the clinic, knowledgeable about staff needs and workflow procedures, and act as an advocate for corporate strategies.
• Recommend opportunities for interdepartmental coordination and advocate for changes that align with Covenant Health’s patient‑care philosophy.
• Assist in the development and monitoring of budget and performance goals.
• Maintain accurate information and reporting systems that are efficient and effective.
• Maintain consistent contact with designated providers concerning daily operational activities and financial progress; meet routinely with providers to address clinic needs.
• Maintain confidentiality and professionalism in employee relations, provider dynamics, and strategic initiatives.
• Follow policies, procedures, and safety standards; complete required education assignments annually.
• Work toward achieving goals and objectives; participate in quality‑improvement initiatives as requested.
• Perform other duties as assigned.

Schedule

Full‑time position; 80 hours per pay period; day shift.

Qualifications

• High School Diploma or equivalent required.
• Bachelor’s Degree in Business or a related field preferred.
• No minimum experience required; supervisory experience preferred.
• No licensure required.