Office Manager- Maternal Fetal Medicine

Job Description

The role is responsible for the organization and coordination of office operations, procedures and resources to facilitate organizational effectiveness and efficiency. Provides day-to-day operational, technical and problem-solving leadership on administrative matters including, but not limited to: patient flow, office operations, customer service, health insurance, billing/coding requirements, and EMR functionality and utilization.

Supervision

Supervises the administrative and clinical staff and practice operations including scheduling, work flow, service delivery and employee performance.

Budgeting and Monitoring

Develops and maintains office & departmental budgets and KPIs (Key Performance Indicators). Implements and monitors departmental goals and objectives for the work group.

Performance Management

Analyzes needs and develops recommendations in order to align with the strategic direction of the organization. Holds staff accountable for customer service standards; intercedes and takes appropriate action when incidents occur. Implements individual performance expectations and completes all aspects of employee performance appraisals and reviews. Interviews candidates and makes hiring decisions. Orients new hires and provides on-going training and education to staff, utilizing in-house documented office and clinical policies and procedures.

Employee Relations

Handles employee performance and disciplinary issues, participates in counseling sessions/disciplinary actions, and involves Practice Director as necessary. Coaches employees to be successful in contributing to the achievement of individual and work group objectives.

Scheduling and Attendance

Maintains effective, positive customer service relationships by responding to customer needs, resolving conflicts, and educating employees on customer service. Manages and coordinates vacation and personal time off to insure minimum disruption of practice operations. Processes time worked/attendance into Kronos for office staff.

Communication and Collaboration

Promotes teamwork within the practice through timely and collaborative communication with medical staff.

Qualifications

• Bachelor's Degree and/or appropriate certification preferred.
• 3 years’ experience in a medical/surgical practice required.
• Previous management/supervisory or leadership experience preferred.
• Epic experience preferred.
• Strong communications skills and experience in a leading role required.
• Ability to improve quality and productivity by identifying improvement opportunities.
• Knowledge and behaviors required to meet age specific patient needs (e.g. Pediatrics, Adolescents, and Geriatrics) preferred.