Office Manager - Market Street

About the role

This position is 100% in office. The employee will work full time in an office in a designated WesBanco location. Consideration for location will be Market Street Banking Center.

Responsibilities

• Supervises banking center to ensure proper day to day sales, service and operations
• Maintains compliance with policies and procedures
• Maintains branch security
• Trains and develops the staff
• Aids Banking Center Manager or District Sales Manager in promoting a sales culture

Requirements

• Models the standards of the Bank's Mission, Vision, and Pledge
• Assesses the financial needs of Banking Center clients and makes appropriate recommendations
• Sells and cross-sells the Bank's products and services to meet individual and team sales goals
• Completes various audits and reports, monitors control accounts, manages cash items, and controls over/short
• Manages the sales and operational team meetings
• Evaluates performance on a daily basis and assists the Banking Center Manager or District Sales Manager during the evaluation process
• Provides continuous education of policies and procedures to the staff, and ensures adherence to policies and procedures
• Demonstrates sound judgment in decision making abilities
• Participates in various community activities
• Maintains confidentiality of employee and customer information
• Supports customer needs by answering incoming telephone calls and any additional duties assigned
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws
• Recruits, interviews, and assists with hiring, coaches, and trains employees

Essential Duties And Responsibilities

• Personally models the standards of the Bank's Mission, Vision, and Pledge
• Assesses the financial needs of Banking Center clients and makes appropriate recommendations
• Sells and cross-sells the Bank's products and services to meet individual and team sales goals
• Completes various audits and reports, monitors control accounts, manages cash items, and controls over/short
• Manages the sales and operational team meetings
• Evaluates performance on a daily basis and assists the Banking Center Manager or District Sales Manager during the evaluation process
• Provides continuous education of policies and procedures to the staff, and ensures adherence to policies and procedures
• Demonstrates sound judgment in decision making abilities
• Participates in various community activities
• Maintains confidentiality of employee and customer information
• Supports customer needs by answering incoming telephone calls and any additional duties assigned

Skills And Requirements

• High school diploma required
• Supervisory or proven leadership experience required
• Banking, cash handling, sales, and customer service experience or equivalent combination of at least one year of related experience
• Proficient in Microsoft 365
• Ability to effectively use technological resources for meetings, coaching, and training
• Proficient knowledge of Banking Software and Digital Services through various types of delivery channels
• Ability to read and interpret general business periodicals, technical procedures, or government regulations
• Ability to write reports, business correspondence, and produce manuals
• Ability to effectively present information and respond to questions from associates, clients, customers, and the general public
• Ability to apply common sense to carry out detailed written or oral instructions
• Ability to deal with problems involving concrete variables in standardized situations
• Extensive product knowledge for the level of selling and cross selling performance expected with position
• Excellent organizational skills and the ability to multi-task and to be flexible
• National Mortgage Licensing System (NMLS) registration within thirty days of hire
• Ability to lift and carry up to 25 lbs
• Available to work all hours of operations