Office Manager Construction

About the role

Window World is seeking an experienced Office Manager to lead and support our growing operation. The ideal candidate will have a proven track record managing an office within the home improvement, remodeling, or construction industry. This position oversees a small team of office professionals responsible for customer service, permitting, product ordering, product receiving, payroll processing, and accounts receivable. The successful candidate will be highly organized, detail-oriented, and capable of managing multiple priorities while fostering a positive team environment.

Window World is America's largest exterior remodeling company. We are committed to delivering a best-in-class customer experience through our extensive selection of residential exterior remodeling products. Our energy-efficient products are backed by industry-leading warranties, and our reputation is built on exceptional craftsmanship, attention to detail, and customer care. Our mission is simple: to provide superior quality products and workmanship with outstanding service at affordable prices.

At Window World, you'll join a company that values teamwork, professionalism, and customer satisfaction. We invest in our employees through training, support, and opportunities for growth while maintaining the family-oriented culture that has contributed to our success.

Responsibilities

• Team Leadership: Manage the daily activities of office staff; Hire, coach, train, and develop team members as needed; Assist with onboarding and ongoing training initiatives; Foster a professional, productive, and customer-focused work environment.
• Operations Management: Maintain thorough knowledge of company products, policies, and services; Ensure adherence to company processes and standard operating procedures; Maintain an organized, efficient, and professional office environment; Prepare daily, weekly, monthly, quarterly, and annual operational reports.
• Customer Service: Resolve customer concerns by identifying root causes, coordinating solutions, and following up to ensure satisfaction; Deliver exceptional customer service while maintaining professionalism and responsiveness.
• Administrative Oversight: Provide oversight and support for: Customer Service, Permitting, Product Ordering, Product Receiving, Payroll Processing, Accounts Receivable, Appointment Scheduling.

Qualifications

• Minimum of 5 years of office management experience, preferably within the construction, remodeling, or home improvement industry.
• Strong leadership and team management skills.
• Excellent organizational and time-management abilities.
• Strong interpersonal, communication, and customer service skills.
• Proficiency with office systems, reporting, and administrative processes.
• Ability to manage multiple projects and priorities in a fast