Office Manager - Cardiology

About the role

The role is responsible for the organization and coordination of office operations, procedures and resources to facilitate organizational effectiveness and efficiency. Provides day-to-day operational, technical and problem-solving leadership on administrative matters including, but not limited to: patient flow, office operations, customer service, health insurance, billing/coding requirements, and EMR functionality and utilization.

Responsibilities

• Supervises the administrative and clinical staff and practice operations including scheduling, work flow, service delivery and employee performance.
• Models the efficient operation of the unit by scheduling and assigning work, resolving processing problems, collecting data to monitor progress, and carrying an assigned workload or filling in as necessary.
• Develops and maintains office & departmental budgets and KPIs (Key Performance Indicators).
• Effectively uses resources to achieve the goals and objectives of the work group within established budgets by recommending budget expenditures, monitoring progress, and shifting resources to meet changing needs.
• Implements and monitors departmental goals and objectives for the work group.
• Analyzes needs and develops recommendations in order to align with the strategic direction of the organization.
• Insures that all staff members communicate and interact with patients in a courteous, respectful, and businesslike manner.
• Holds staff accountable for customer service standards; intercedes and takes appropriate action when incidents occur.
• Implements individual performance expectations and completes all aspects of employee performance appraisals and reviews.
• Interviews candidates and makes hiring decisions. Orients new hires and provides on-going training and education to staff, utilizing in-house documented office and clinical policies and procedures.
• Handles employee performance and disciplinary issues, participates in counseling sessions/disciplinary actions, and involves Practice Director as necessary.

Requirements

• Bachelor's Degree and/or appropriate certification preferred.
• High School Diploma or equivalent preferred.
• 3 years’ experience in a medical/surgical practice required.
• Previous management/supervisory or leadership experience preferred.
• Travel to satellite sites required.
• Epic experience preferred.
• Strong communications skills and experience in a leading role required.
• Ability to improve quality and productivity by identifying improvement opportunities.
• Knowledge and behaviors required to meet age specific patient needs (e.g. Pediatrics, Adolescents, and Geriatrics) preferred.

Qualifications

• With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth.
• Here, you are part of an organization on the cutting edge - helping to bring new technologies, breakthrough treatments and community education to countless men, women and children.
• We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance.

Skills

• Effective communication skills.
• Leadership experience.
• Customer service orientation.
• Ability to manage workflow and resources.
• Experience with EMR systems.

Benefits

• Competitive benefits program.
• Work/life balance.

Pay

• Details about pay are not specified in the job description.

Schedule

• Shift details are not specified in the job description.