Office Coordinator (Scheduling-Call Center)-Full Time Days/Evenings
for each heading. Use - for any list of duties/requirements/benefits. For prose use
. We must preserve all substantive info, not invent. Remove boilerplate like EEO, etc. Also remove duplicated lines. Also remove navigation/cookie etc. Not present.
We need to include schedule: Monday-Friday 11:30am-8:00pm. That's schedule.
Pay: Compensation Pay Range: $18.97 - $24.66.
We need to ensure we don't include placeholder like "commensurate with experience". Not present.
We need to format responsibilities as list items. The responsibilities are many sentences; we can break each sentence into
- . Ensure we keep all details.
Qualifications: list items: High school diploma or equivalent. Basic computer skills. Strong verbal and written communications skills required. Two (2) years related experience in a call center, patient registration, patient accounts, or patient billing preferred. Experience in third party insurance and insurance terminology, CPT, and ICD-9 codes preferred.
We should not include the EEO line.
We also have "Required Physical Requirements", "Mental Requirements", "Environmental Requirements and Exposure Hazards". Those could be considered part of Qualifications? They are separate sections but not in allowed headings list? The allowed headings list includes About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We could put physical/mental/environmental under Requirements or Qualifications. Probably under Requirements. But we need to decide: The instruction says use headings for those categories if content exists. Since we have content for physical requirements etc., we could create a "Requirements" section and include those details. However the posting also has "Qualifications". We could keep Qualifications separate and put physical/mental/environmental under Requirements. That seems appropriate.
Thus sections: About the role (Job Summary), Responsibilities (Essential Functions & Responsibilities), Requirements (Physical, Mental, Environmental), Qualifications, Pay, Schedule.
We must not repeat job title as heading.
We need to output only HTML fragment.
Let's craft.
About the role: combine the first paragraph: "Start the day excited to make a difference…end the day knowing you did. Come join our team." plus Job Summary sentences. We'll preserve all.
Job Summary: "This position is accountable to obtain and verify all patient insurance and pre-authorization information, perform scheduling functions, and collect self-pay, co-pay, and patient deductibles. The incumbent in this position is accountable to perform a variety of clerical, reception, and other support functions that will ensure timely and effective day-to-day operations and communications throughout the Medical Imaging of Frederickburg (MIF) locations. This includes, but is not limited to, answering telephones, greeting patients, entering outpatient imaging orders, maintaining records, and monitoring flow."
We'll put that in
.
Responsibilities: list each sentence from Essential Functions & Responsibilities. Need to ensure we don't lose any.
Let's extract sentences:
- Greets all customers in a courteous and professional manner.
- Addresses customers’ needs efficiently, effectively, and confidentially.
- Provides excellent customer service and supports the facility annual customer service goals.
- Answers telephones courteously, professionally, and promptly.
- Screens and transfers telephone calls or takes messages as appropriate.
- Assists in the handling of various patient financial matters.
- Schedules tests as ordered by a physician or their through appropriate scheduling software.
- Maintains documentation necessary for compliance with state, federal and other regulatory agency requirements.
- Collects insurance cards and valid ID card.
- Obtains authorization information from insurances via their website as applicable.
- Monitors scheduling work-lists to ensure timely scheduling and insurance verification.
- Provides patients and/or physicians’ offices instructions for proper pre-procedure preparation.
- Communicates with insurance companies to determine appropriate benefits, required co-pays, documents pre-authorizations, and prorates bills with management approval, to accurately secure proper reimbursement from insurance companies and patients.
- Maintains an organized and efficient work area.
- Monitors patient schedules, workflow, and activities of all imaging sub-sections to assure a smooth and coordinated traffic flow.
- Ensures patients, family members, and Associates are kept informed of activities and delays.
- Provides ongoing follow-up regarding delays for affected patients.
- Monitors appropriate reports.
- Maintains knowledge of CPT and ICD-10 codes, ensuring orders are entered accurately and efficiently.
- Reconciles daily charges.
- Ensures correct CPT, ICD-10, referring physician, and correct charging information.
- Performs closing procedures to include tallying daily charges and procedures vs. Epic daily patient log report, reconciles credit card transactions; submits total charges and balances, and collected co-pays and outpatient fees.
- Prepare and maintain CD and film requests and fax-and-confirm requests by obtaining appropriate HIPAA guidelines and departmental processes.
- Maintain adequate inventory of supplies and materials and keep patient records in an organized fashion.
- Distributes final reports of all procedures to the ordering doctors as appropriate.
- Serves as a liaison to the patient/guarantor, insurance company, and physician office to ensure all necessary approvals for services rendered and received are documented appropriately.
- Enters all necessary pre-authorization documentation into Radiology Management Systems (RMS) via the revised schedule information screen to ensure correct transfer of information for billing, and efficient follow-up with patients/guarantors and third-party payers.
- Reviews pre-authorization denial reports provided by the billing company to ensure accuracy of the pre-authorization process.
- Provides assistance in other areas of the MIF departments as needed.
- Performs other duties as assigned.
We need to ensure no duplication. Some sentences may be slightly duplicated like "Maintains documentation necessary for compliance..." appears once.
Now Requirements: include physical, mental, environmental.
Physical Requirements: "Constant (67-100% of workday) sitting and use of arms and hands; occasional (0-33% of workday) standing, walking, bending, squatting; ability to lift, push, and pull up to 10 lbs.; auditory and visual skills."
Mental Requirements: "Possesses critical thinking and analytical skills. Ability to multi-task. Ability to communicate effectively and collaborate with a multi-disciplinary team."
Environmental Requirements and Exposure Hazards: "Potential risk of exposure to chemicals. “It is the policy of Mary Washington Healthcare to provide reasonable accommodations to qualified individuals with a disability who are applicants for employment or Associates.”"
We should keep the quote but it's a policy statement; it's substantive. Keep it.
We'll put each as
- maybe group? Could be separate
but we need list for duties/requirements. Use
- for any list of duties/requirements/benefits. So we can make a list for Requirements.
Qualifications: list items.
Pay:
Compensation Pay Range: $18.97 - $24.66 per hour? It didn't say per hour but likely hourly. We'll keep as given.
Schedule:
Monday-Friday 11:30am-8:00pm.
Now ensure we don't include any boilerplate like EEO etc. We removed.
Now produce HTML.
Let's craft:
About the role
Start the day excited to make a difference…end the day knowing you did. Come join our team. This position is accountable to obtain and verify all patient insurance and pre-authorization information, perform scheduling functions, and collect self-pay, co-pay, and patient deductibles. The incumbent in this position is accountable to perform a variety of clerical, reception, and other support functions that will ensure timely and effective day-to-day operations and communications throughout the Medical Imaging of Frederickburg (MIF) locations. This includes, but is not limited to, answering telephones, greeting patients, entering outpatient imaging orders, maintaining records, and monitoring flow.
Responsibilities
- Greets all customers in a courteous and professional manner.
- Addresses customers’ needs efficiently, effectively, and confidentially.
- Provides excellent customer service and supports the facility annual customer service goals.
- Answers telephones courteously, professionally, and promptly.
- Screens and transfers telephone calls or takes messages as appropriate.
- Assists in the handling of various patient financial matters.
- Schedules tests as ordered by a physician or their through appropriate scheduling software.
- Maintains documentation necessary for compliance with state, federal and other regulatory agency requirements.
- Collects insurance cards and valid ID card.
- Obtains authorization information from insurances via their website as applicable.
- Monitors scheduling work-lists to ensure timely scheduling and insurance verification.
- Provides patients and/or physicians’ offices instructions for proper pre-procedure preparation.
- Communicates with insurance companies to determine appropriate benefits, required co-pays, documents pre-authorizations, and prorates bills with management approval, to accurately secure proper reimbursement from insurance companies and patients.
- Maintains an organized and efficient work area.
- Monitors patient schedules, workflow, and activities of all imaging sub-sections to assure a smooth and coordinated traffic flow.
- Ensures patients, family members, and Associates are kept informed of activities and delays.
- Provides ongoing follow-up regarding delays for affected patients.
- Monitors appropriate reports.
- Maintains knowledge of CPT and ICD-10 codes, ensuring orders are entered accurately and efficiently.
- Reconciles daily charges.
- Ensures correct CPT, ICD-10, referring physician, and correct charging information.
- Performs closing procedures to include tallying daily charges and procedures vs. Epic daily patient log report, reconciles credit card transactions; submits total charges and balances, and collected co-pays and outpatient fees.
- Prepare and maintain CD and film requests and fax-and-confirm requests by obtaining appropriate HIPAA guidelines and departmental processes.
- Maintain adequate inventory of supplies and materials and keep patient records in an organized fashion.
- Distributes final reports of all procedures to the ordering doctors as appropriate.
- Serves as a liaison to the patient/guarantor, insurance company, and physician office to ensure all necessary approvals for services rendered and received are documented appropriately.
- Enters all necessary pre-authorization documentation into Radiology Management Systems (RMS) via the revised schedule information screen to ensure correct transfer of information for billing, and efficient follow-up with patients/guarantors and third-party payers.
- Reviews pre-authorization denial reports provided by the billing company to ensure accuracy of the pre-authorization process.
- Provides assistance in other areas of the MIF departments as needed.
- Performs other duties as assigned.
Requirements
- Constant (67-100% of workday) sitting and use of arms and hands; occasional (0-33% of workday) standing, walking, bending, squatting; ability to lift, push, and pull up to 10 lbs.; auditory and visual skills.
- Possesses critical thinking and analytical skills. Ability to multi-task. Ability to communicate effectively and collaborate with a multi-disciplinary team.
- Potential risk of exposure to chemicals. “It is the policy of Mary Washington Healthcare to provide
. We must preserve all substantive info, not invent. Remove boilerplate like EEO, etc. Also remove duplicated lines. Also remove navigation/cookie etc. Not present. We need to include schedule: Monday-Friday 11:30am-8:00pm. That's schedule. Pay: Compensation Pay Range: $18.97 - $24.66. We need to ensure we don't include placeholder like "commensurate with experience". Not present. We need to format responsibilities as list items. The responsibilities are many sentences; we can break each sentence into
. Responsibilities: list each sentence from Essential Functions & Responsibilities. Need to ensure we don't lose any. Let's extract sentences: - Greets all customers in a courteous and professional manner. - Addresses customers’ needs efficiently, effectively, and confidentially. - Provides excellent customer service and supports the facility annual customer service goals. - Answers telephones courteously, professionally, and promptly. - Screens and transfers telephone calls or takes messages as appropriate. - Assists in the handling of various patient financial matters. - Schedules tests as ordered by a physician or their through appropriate scheduling software. - Maintains documentation necessary for compliance with state, federal and other regulatory agency requirements. - Collects insurance cards and valid ID card. - Obtains authorization information from insurances via their website as applicable. - Monitors scheduling work-lists to ensure timely scheduling and insurance verification. - Provides patients and/or physicians’ offices instructions for proper pre-procedure preparation. - Communicates with insurance companies to determine appropriate benefits, required co-pays, documents pre-authorizations, and prorates bills with management approval, to accurately secure proper reimbursement from insurance companies and patients. - Maintains an organized and efficient work area. - Monitors patient schedules, workflow, and activities of all imaging sub-sections to assure a smooth and coordinated traffic flow. - Ensures patients, family members, and Associates are kept informed of activities and delays. - Provides ongoing follow-up regarding delays for affected patients. - Monitors appropriate reports. - Maintains knowledge of CPT and ICD-10 codes, ensuring orders are entered accurately and efficiently. - Reconciles daily charges. - Ensures correct CPT, ICD-10, referring physician, and correct charging information. - Performs closing procedures to include tallying daily charges and procedures vs. Epic daily patient log report, reconciles credit card transactions; submits total charges and balances, and collected co-pays and outpatient fees. - Prepare and maintain CD and film requests and fax-and-confirm requests by obtaining appropriate HIPAA guidelines and departmental processes. - Maintain adequate inventory of supplies and materials and keep patient records in an organized fashion. - Distributes final reports of all procedures to the ordering doctors as appropriate. - Serves as a liaison to the patient/guarantor, insurance company, and physician office to ensure all necessary approvals for services rendered and received are documented appropriately. - Enters all necessary pre-authorization documentation into Radiology Management Systems (RMS) via the revised schedule information screen to ensure correct transfer of information for billing, and efficient follow-up with patients/guarantors and third-party payers. - Reviews pre-authorization denial reports provided by the billing company to ensure accuracy of the pre-authorization process. - Provides assistance in other areas of the MIF departments as needed. - Performs other duties as assigned. We need to ensure no duplication. Some sentences may be slightly duplicated like "Maintains documentation necessary for compliance..." appears once. Now Requirements: include physical, mental, environmental. Physical Requirements: "Constant (67-100% of workday) sitting and use of arms and hands; occasional (0-33% of workday) standing, walking, bending, squatting; ability to lift, push, and pull up to 10 lbs.; auditory and visual skills." Mental Requirements: "Possesses critical thinking and analytical skills. Ability to multi-task. Ability to communicate effectively and collaborate with a multi-disciplinary team." Environmental Requirements and Exposure Hazards: "Potential risk of exposure to chemicals. “It is the policy of Mary Washington Healthcare to provide reasonable accommodations to qualified individuals with a disability who are applicants for employment or Associates.”" We should keep the quote but it's a policy statement; it's substantive. Keep it. We'll put each as
but we need list for duties/requirements. Use
- for any list of duties/requirements/benefits. So we can make a list for Requirements.
Qualifications: list items.
Pay:
Compensation Pay Range: $18.97 - $24.66 per hour? It didn't say per hour but likely hourly. We'll keep as given. Schedule:
Monday-Friday 11:30am-8:00pm. Now ensure we don't include any boilerplate like EEO etc. We removed. Now produce HTML. Let's craft:
About the role
Start the day excited to make a difference…end the day knowing you did. Come join our team. This position is accountable to obtain and verify all patient insurance and pre-authorization information, perform scheduling functions, and collect self-pay, co-pay, and patient deductibles. The incumbent in this position is accountable to perform a variety of clerical, reception, and other support functions that will ensure timely and effective day-to-day operations and communications throughout the Medical Imaging of Frederickburg (MIF) locations. This includes, but is not limited to, answering telephones, greeting patients, entering outpatient imaging orders, maintaining records, and monitoring flow.
Responsibilities
- Greets all customers in a courteous and professional manner.
- Addresses customers’ needs efficiently, effectively, and confidentially.
- Provides excellent customer service and supports the facility annual customer service goals.
- Answers telephones courteously, professionally, and promptly.
- Screens and transfers telephone calls or takes messages as appropriate.
- Assists in the handling of various patient financial matters.
- Schedules tests as ordered by a physician or their through appropriate scheduling software.
- Maintains documentation necessary for compliance with state, federal and other regulatory agency requirements.
- Collects insurance cards and valid ID card.
- Obtains authorization information from insurances via their website as applicable.
- Monitors scheduling work-lists to ensure timely scheduling and insurance verification.
- Provides patients and/or physicians’ offices instructions for proper pre-procedure preparation.
- Communicates with insurance companies to determine appropriate benefits, required co-pays, documents pre-authorizations, and prorates bills with management approval, to accurately secure proper reimbursement from insurance companies and patients.
- Maintains an organized and efficient work area.
- Monitors patient schedules, workflow, and activities of all imaging sub-sections to assure a smooth and coordinated traffic flow.
- Ensures patients, family members, and Associates are kept informed of activities and delays.
- Provides ongoing follow-up regarding delays for affected patients.
- Monitors appropriate reports.
- Maintains knowledge of CPT and ICD-10 codes, ensuring orders are entered accurately and efficiently.
- Reconciles daily charges.
- Ensures correct CPT, ICD-10, referring physician, and correct charging information.
- Performs closing procedures to include tallying daily charges and procedures vs. Epic daily patient log report, reconciles credit card transactions; submits total charges and balances, and collected co-pays and outpatient fees.
- Prepare and maintain CD and film requests and fax-and-confirm requests by obtaining appropriate HIPAA guidelines and departmental processes.
- Maintain adequate inventory of supplies and materials and keep patient records in an organized fashion.
- Distributes final reports of all procedures to the ordering doctors as appropriate.
- Serves as a liaison to the patient/guarantor, insurance company, and physician office to ensure all necessary approvals for services rendered and received are documented appropriately.
- Enters all necessary pre-authorization documentation into Radiology Management Systems (RMS) via the revised schedule information screen to ensure correct transfer of information for billing, and efficient follow-up with patients/guarantors and third-party payers.
- Reviews pre-authorization denial reports provided by the billing company to ensure accuracy of the pre-authorization process.
- Provides assistance in other areas of the MIF departments as needed.
- Performs other duties as assigned.
Requirements
- Constant (67-100% of workday) sitting and use of arms and hands; occasional (0-33% of workday) standing, walking, bending, squatting; ability to lift, push, and pull up to 10 lbs.; auditory and visual skills.
- Possesses critical thinking and analytical skills. Ability to multi-task. Ability to communicate effectively and collaborate with a multi-disciplinary team.
- Potential risk of exposure to chemicals. “It is the policy of Mary Washington Healthcare to provide