Office Coordinator (Physical Therapy)

About the role

Full-time Office Coordinator position based at the outpatient rehabilitation clinic located in the South Loop in Chicago, IL. The Office Coordinator serves as the liaison between MOR and patients, facilitating communication with patients, clinicians, physicians, insurance companies, the billing department, and work comp adjusters. The individual must provide professional, friendly, and compassionate service to all patients and staff.

Responsibilities

• Professionally greet patients, answer phones, schedule appointments, complete administrative processing (authorizations and verifications), and handle reports and recordkeeping
• Maintain appropriate inventory level of supplies as needed to efficiently aide in the treatment of patients and maintain efficient office duties
• Maintain patient confidentiality with regard to medical records per company policies and procedures and assure compliance with all HIPAA guidelines
• Assure cleanliness and safety of the clinic
• Timely processing, distribution, and tracking of all documentation to physicians for signature
• Attend to all incoming calls in a helpful manner
• Respond to client inquiries and needs in a polite and timely manner
• Process patient payments
• Handle cancellations and assist with rescheduling appointments
• Effectively use and maintain office equipment
• Manage the communication of patient progress to physicians, nurse case managers, adjusters, and attorneys via fax, email, or phone
• Support the Facility Manager with daily operations of the clinic
• Other responsibilities as assigned

Qualifications

• Minimum of a high school diploma or GED required
• Front Desk knowledge and experience required, preferably in PT clinic
• Strong background in providing excellent customer service skills
• Proficient with Microsoft Office
• Knowledge of healthcare insurance benefits and coverage preferred
• Work well in a team atmosphere and have a strong sense of leadership skills
• Enjoy interacting with people

Pay

$20.00 per hour. Compensation is determined by many factors, which may include but are not limited to, job-related skills and level of experience, education, certifications, geographic location, market data, and internal equity. Base pay is only a portion of the total rewards package.

Benefits

• Medical, Dental, and Vision Insurance
• Paid Time Off and Paid Holidays
• Company-paid life and long-term disability insurance
• Voluntary life, AD&D, and short-term disability insurance
• Critical Illness and Accident Insurance
• 401(k) Savings Plan
• 401(k) Employer Contribution
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program (EAP)
• Tax-Advantaged Accounts (FSA, HSA, Dependent Care FSA)
• HSA Employer Contribution (when enrolled in a HDHP)
• Tuition Reimbursement
• Eligible for quarterly bonuses
• Excellent working relationship with a prestigious group of physicians in Orthopedics in the US and #1 in Illinois and Indiana