Office Coordinator - Oncology Specialists

We need to output HTML fragment with sections: About the role? Actually we need to use headings for each section heading: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Use

for each heading only if content exists. Must not repeat job title. Must not include Job ID etc. Remove boilerplate: "About Us" etc. Must preserve substantive info. We need to parse the job posting. Content: - About Us: description of Mercy Health (faith-based etc). Could be "About the role"? Actually "About Us" is about organization, not role. The instruction: use headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we need to map content accordingly. We have: Job Summary: The Office Coordinator coordinates services of assigned practice, while working as Medical Assistant or Front Desk position for a designed % of time based on the volume of the practice. Coordinates and monitors the work of all office staff and administrative functions. Monitors clinical and clerical staff compliance with regulatory requirements. Essential Functions: list of many duties. Then Education, Licensure/Certification, Experience. Then Benefits: "What We Offer Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible) Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders Tuition assistance, professional development and continuing education support Benefits may vary based on the market and employment status." No explicit Pay or Schedule details. So we should not create Pay or Schedule sections because not stated. We need sections: About the role (maybe job summary?), Responsibilities (essential functions), Requirements (education, licensure, experience?), Qualifications (maybe same as requirements?), Skills (maybe from essential functions?), Benefits (what we offer). We need to avoid duplication. We must preserve all substantive info, not invent. Let's extract: About the role: Could be the Job Summary paragraph. Responsibilities: Essential Functions list (multiple sentences). We'll turn into

• items. Requirements: Education (High School Diploma or GED required; Bachelor's degree preferred), Licensure/Certification (BLS required), Experience (1-2 years healthcare experience preferred; 1-2 years extensive customer service experience preferred; Experience in multiple areas of pre-access preferred). Could combine. Qualifications: Might be same as Requirements? But we need to avoid duplication. Perhaps we can treat Requirements as education/licensure/experience, and Qualifications as skills/competencies? However we have Skills section maybe for specific skills like communication, EMR knowledge, etc. But we can decide to put skills under Skills heading. We need to avoid filler like "commensurate with experience". Not present. We need to ensure we don't create empty sections. Let's list substantive content: Job Summary (About the role): "The Office Coordinator coordinates services of assigned practice, while working as Medical Assistant or Front Desk position for a designed % of time based on the volume of the practice. Coordinates and monitors the work of all office staff and administrative functions. Monitors clinical and clerical staff compliance with regulatory requirements." Essential Functions (Responsibilities): - Demonstrates and meets competencies and skills as outlined in the departmental skills/competency checklist annually. - Plans, prioritize, and coordinate the work of others; maintain confidentiality of sensitive information; monitor quality control standards; identify problems and recommend solutions and correct errors; communicate effectively verbally and in written form. - Maintains a current knowledge of all departmental policies, procedures, functions and EMR in order to make appropriate decisions with guidance from the APM for all aspects of the practice. - Works with providers to ensure Press Ganey Patient Experience scores are strong. Responsible for implementing processes at sites when experience scores are not meeting benchmarks. - Maintains, supports and communicates initiatives such as PCMH, EMMI, Tel-Assurance, Meaningful Use. - Prepares patient and equipment for exams and procedures, apply/remove dressings, administers treatment under the direction/supervision of the physician. - Maintains medical supply inventory, maintains physician’s call schedule, schedules all surgeries and procedures with the OR if applicable. - Provides phone triage for scheduling same day appointments. - Answers phones and directs calls to the appropriate party, collects co-payments and deductibles at time of service. - Checks patients in, schedules new patients as well as return visits. - Responsible for daily posting of all charges, receipts, ensuring all encounter forms are accounted for, obtaining any missing charge information. - Accurately posts CPT and ICD-9 codes, pays attention to procedure modifiers, and appropriateness of diagnosis codes. - Responsible for balancing receipts and deposits at close of day. - Verifies insurance coverage and obtaining authorizations, if necessary, from insurance carriers for procedures, test, therapy, etc. Notify physician/assistant when pre-cert problems occur. - Pulls charts for scheduled patients, prepares charts by assuring all required reports, faxes, and notes are present, files charts back. Follow HIPAA guidelines for release of medical records. Thins charts per office schedule following chart retention regulations. - Trains new employees working at site, and well as employees who need re-training. - Establishes and maintain an effective working relationship with clinical and clerical staff, physicians, administrative staff and patients. Education/Licensure/Certification/Experience (Requirements): - Education: High School Diploma or GED (required); Bachelor’s degree (preferred) - Licensure/Certification: BLS Basic Life Support – American Heart Association (required) - Experience: 1-2 Years Of Healthcare Experience (preferred); 1-2 years of extensive customer service experience (preferred); Experience in multiple areas of pre-access (scheduling, pre-registration, financial clearance) preferred. Skills (maybe from essential functions): Could list competencies: coordination, communication, confidentiality, problem solving, EMR knowledge, medical assisting tasks, insurance verification, HIPAA, training, relationship building. But we might not need separate Skills if we already covered in Responsibilities. However instruction: we can include Skills section if there is real specific content. We could extract skill statements: "Demonstrates and meets competencies and skills as outlined in the departmental skills/competency checklist annually." "Plans, prioritize, and coordinate the work of others; maintain confidentiality..." etc. Those are more responsibilities. Might be redundant. Better to have sections: About the role, Responsibilities, Requirements, Benefits. Possibly Qualifications could be same as Requirements but we need to avoid duplication. Could treat Requirements as education/licensure/experience, and Qualifications as preferred qualifications (Bachelor's degree, experience). But that duplicates. Maybe we can combine: Requirements (education, licensure, certification) and Qualifications (experience, preferred education). But we need to avoid filler. Let's decide: - About the role: Job Summary. - Responsibilities: Essential Functions list. - Requirements: Education (HS Diploma/GED required; Bachelor's preferred), Licensure/Certification (BLS required). - Qualifications: Experience (1-2 years healthcare preferred; 1-2 years customer service preferred; pre-access experience preferred). - Skills: maybe not needed; we could omit if no distinct skill list beyond responsibilities. But we could list skills like "communication, coordination, EMR knowledge, medical assisting, insurance verification, HIPAA compliance, training, relationship building". However that is derived from responsibilities; might be okay but risk of summarizing. The instruction says preserve ALL substantive information; do NOT invent or summarize away detail. Summarizing into a skill list could be considered summarizing. Safer to omit Skills section if not explicitly listed as skills. - Benefits: What We Offer list. - Pay: not stated, omit. - Schedule: not stated, omit. Thus we will output sections: About the role, Responsibilities, Requirements, Qualifications, Benefits. Check if any content for Qualifications: we have experience statements. That's fine. Now format:

  About the role

  The Office Coordinator coordinates services of assigned practice, while working as Medical Assistant or Front Desk position for a designed % of time based on the volume of the practice. Coordinates and monitors the work of all office staff and administrative functions. Monitors clinical and clerical staff compliance with regulatory requirements.

  Responsibilities

  • Demonstrates and meets competencies and skills as outlined in the departmental skills/competency checklist annually.
  • Plans, prioritize, and coordinate the work of others; maintain confidentiality of sensitive information; monitor quality control standards; identify problems and recommend solutions and correct errors; communicate effectively verbally and in written form.
  • Maintains a current knowledge of all departmental policies, procedures, functions and EMR in order to make appropriate decisions with guidance from the APM for all aspects of the practice.
  • Works with providers to ensure Press Ganey Patient Experience scores are strong. Responsible for implementing processes at sites when experience scores are not meeting benchmarks.
  • Maintains, supports and communicates initiatives such as PCMH, EMMI, Tel-Assurance, Meaningful Use.
  • Prepares patient and equipment for exams and procedures, apply/remove dressings, administers treatment under the direction/supervision of the physician.
  • Maintains medical supply inventory, maintains physician’s call schedule, schedules all surgeries and procedures with the OR if applicable.
  • Provides phone triage for scheduling same day appointments.
  • Answers phones and directs calls to the appropriate party, collects co-payments and deductibles at time of service.
  • Checks patients in, schedules new patients as well as return visits.
  • Responsible for daily posting of all charges, receipts, ensuring all encounter forms are accounted for, obtaining any missing charge information.
  • Accurately posts CPT and ICD-9 codes, pays attention to procedure modifiers, and appropriateness of diagnosis codes.
  • Responsible for balancing receipts and deposits at close of day.
  • Verifies insurance coverage and obtaining authorizations, if necessary, from insurance carriers for procedures, test, therapy, etc. Notify physician/assistant when pre-cert problems occur.
  • Pulls charts for scheduled patients, prepares charts by assuring all required reports, faxes, and notes are present, files charts back. Follow HIPAA guidelines for release of medical records. Thins charts per office schedule following chart retention regulations.
  • Trains new employees working at site, and as well as employees who need re-training.
  • Establishes and maintain an effective working relationship with clinical and clerical staff, physicians, administrative staff and patients.

  Requirements

  • High School Diploma or GED (required)
  • Bachelor’s degree (preferred)
  • BLS Basic Life Support – American Heart Association (required)

  Qualifications

  • 1-2 years of healthcare experience (preferred)
  • 1-2 years of extensive customer service experience (preferred)
  • Experience in multiple areas of pre-access (scheduling, pre-registration, financial clearance) preferred

  Benefits

  • Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
  • Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
  • Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
  • Tuition assistance, professional development and continuing education support
  • Benefits may vary based on the market and employment status
  We must not include any extra text. Ensure no