Office Coordinator- Dr. Chimakurthy, Full Time, Days

Job Summary

Responsibilities

• Greets patients and visitors in a prompt, courteous, and helpful manner.
• Communicates effectively with patients and/or family members to obtain needed patient information.
• Ensures patient needs are met by providing excellent customer service.
• Responds to routine requests for information/service and directs visitors/patients to appropriate medical staff.
• Adheres to office scheduling policies and makes and cancels appointments including but not limited to office visits, tests, and procedures through the office scheduling system and hospital system.
• Obtains pre-certification and/or referrals for patient appointments when necessary.
• Enters and updates patient information in the computer system to include place of service, insurance type, policy holder, provider of service and referring physician.
• Answers telephone in a timely manner, screens calls, takes messages, consults, and provides information.
• Checks out patients, collects co-pays and payments on account balances and completes end of day deposit according to policy.
• Manages and maintains physician and clinic schedules appropriately.
• Updates office schedule regularly for patient additions/cancellations.
• Completes assigned responsibilities in an appropriate time frame.
• Demonstrates flexibility when involved in changing situations.
• Demonstrates professionalism in appearance and actions.
• Attends required meetings.
• Participates in staff development and education activities.
• Maintains work area and lobby in neat and orderly manner.
• Maintains patient confidentiality.
• Creates referrals in the scheduling system in a timely manner.

Qualifications

• Education: High school graduate or GED.
• Experience: Prefer one year work experience in a medical office setting.
• Knowledge of medical terminology desirable.
• Word processing and computer experience desirable.