Office Clerk

Promotion of Customer Service

To promote customer goodwill by providing high standards of customer service.

Supervision and Scheduling

• Schedule activities of front-end personnel to ensure consistent application of high customer courtesy standards.
• Maintain effective work schedules for front-end personnel to keep customer inconvenience to a minimum.

Policy Enforcement and Training

• Enforce store policy as it relates to front end operations.
• Assist bookkeeper with discipline of front-end associates who fail to abide by company policies and procedures.
• Delegate responsibilities to cashiers as prescribed by store management or store bookkeeper.
• Conduct training programs for new associates, as well as associates already on board.

Customer Assistance

• Assist cashiers with price checks, voids, or any cash register related items.
• Keep store management and scan coordinator informed of all pricing inaccuracies.
• Assist customers with returned merchandise, over rings, and overcharges.
• Approve customer checks and enforce Redner’s check cashing policies.

Cleaning and Supplies Management

• Maintain a regular cleaning schedule and overall good housekeeping of the front end.
• Order and control front end supplies (register paper, ribbons, etc.).

Customer Interaction and Support

• Greet customers and be observant of people in the store.

Compliance and Policies

• Absorb all company policies as stated in the Employee Handbook.