Office Associate, Bookstore Seasonal

About the role

Milwaukee Area Technical College (MATC) is Wisconsin's largest and most diverse technical college, offering 170+ high-quality programs that connect students to a career in as little as one to two years. The college also offers a less expensive path to a four-year degree. MATC is transforming lives, industry, and our community by preparing students today for the careers of tomorrow.

Responsibilities

• Prepares and processes standard forms, invoices, requisitions, or other documents including letters, memos, minutes, reports, charts, and proposals.
• Posts information to permanent records according to established systems; enters data to record and verify a variety of routine source data for accuracy and completeness utilizing procedural manuals, reference guides, or other documented resources.
• Answers telephones or visitors' questions with provided information that is readily available, easily learned, and requires limited decision-making.
• Performs customer service duties, receiving and directing visitors to appropriate personnel.
• Opens, prioritizes, distributes, and re-routes mail; prepares outgoing mail and other mailing duties as required.
• Maintains files, records, logs, and listings according to established systems. Searches and retrieves materials or information upon request.
• Assists in compiling and assembling data for reports utilizing available resources.
• May assist accountants and/or higher-level clerical employees in simple bookkeeping or record-keeping duties, not requiring formal training.
• Performs cashier duties, including operating a cash register.
• Operates computers, calculators, and office machines.
• Performs other related duties as required for the efficient operations of the division.

Requirements

• Compliance with all state, federal, and accreditation standards/requirements, as well as all MATC policies and procedures.
• High school diploma or G.E.D. equivalency and a total of three (3) years of experience, including in-person customer service and computer-based retail experience (preferably in e-commerce processing and fulfillment) within the past five years, in a high-volume environment — or any equivalent combination of experience and training.

Skills

• Working knowledge of business English, spelling, grammar, and punctuation.
• Thorough knowledge of modern office practices, procedures, and skill in their application.
• Ability to compose a wide variety of correspondence.
• Ability to follow directions both oral and written.
• Ability to operate or learn to operate a computer and cash register.
• Ability to perform arithmetic computations rapidly and accurately.
• Demonstrated ability to effectively support staff and interact with all levels of management.
• Proficiency in software specific to the position, including Microsoft Office Suite, especially Excel and Word, and other applicable software applications.
• Ability to learn assigned clerical tasks readily and adhere to prescribed routines.
• Ability to do limited typing as required.
• Ability to communicate effectively through both oral and written means.
• Ability to stand for long periods of time.
• Ability to move textbooks and other merchandise continually.
• Ability to stock inventory.
• Ability to convey an image of professionalism and dedication in work-related activities.
• Ability to work with culturally diverse student and employee populations.

Competencies

• Cultivates innovation
• Optimizes work processes
• Ensures accountability
• Collaborates
• Communicates effectively
• Instills trust
• Customer focus
• Action-oriented
• Values differences
• Self-development
• Compassion
• Interpersonal savvy

Schedule

This position is seasonal and part-time, with up to 19 hours per week, at the Downtown Milwaukee Campus. The position is typically scheduled during August–September and January–February.

• Standard hours: Monday through Thursday between 8:00 AM and 6:00 PM, and Fridays from 8:00 AM to 4:30 PM.
• Summer hours: Monday through Friday between 8:00 AM to 4:30 PM.
• Occasional Saturdays may be required.
• The individual may not work the same schedule each week and must be flexible, including the possibility of working at other campuses.