Office Associate

About the role

The Office Associate plays a crucial role in supporting the efficient operations of a branch office. This position provides administrative support and ensures that offices run smoothly while delivering excellent service to clients and customers.

Responsibilities

• Ensure outstanding customer service by greeting and assisting employees, customers, clients, and vendors.
• Process sales orders and purchase orders using Oracle.
• Review and process sales or purchase orders to ensure they are correctly entered into the system.
• Use the customer inquiry function for accounts receivable questions and respond to inquiries from customers or sales representatives.
• Prepare and send payment orders for invoices from vendors and suppliers.
• Check inventory to confirm the availability of requested merchandise and file documents according to company SOPs.
• Support office staff, sales, and warehouse operations by assisting with various tasks such as organizing delivery and receiving documents and maintaining logs.
• Communicate with sales associates, warehouse personnel, and office staff to provide information and resolve issues.
• Absorb and relay information to customers and suppliers regarding problems or complaints.
• Assist with the quarterly physical inventory (PI), understanding the processes and accurately entering data.
• Perform reception duties, including greeting visitors, accepting deliveries, and relaying messages.

Requirements

• High School Diploma or GED.
• Experience with MS Office applications (Excel, Outlook, Word).
• Data entry and keyboarding skills without errors at a moderate speed.
• Effective communication skills, both internally and externally, via phone, email, and in person.
• Ability to listen and understand information and ideas presented verbally.
• Ability to assemble, sort, and file documents.
• Organizational and prioritization skills to manage multiple tasks.
• Knowledge of company SOPs and ability to locate necessary SOPs when needed.

Qualifications

• Ability to speak, write, and read English.

Skills

• Data entry and keyboarding skills.
• Effective communication skills.
• Listening and comprehension skills.
• Document assembly and filing skills.
• Organizational and prioritization skills.
• Knowledge of company SOPs.

Benefits

*Wismettac offers competitive benefits, including:

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life & Accident Insurance
• Pet Insurance
• 401(k) with company matching
• 19 days of paid time off
• Wellness program and Employee Assistance Program (EAP)

Most benefits require employee contributions. Pre-employment drug testing is required. Must be authorized to work in the United States on a full-time basis for any employer.