OFFICE ASSOCIATE
Why Work for Illinois? Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home. The State offers flexible jobs that provide top-tier benefits and great retirement packages, helping you build a rewarding career and lasting future.
About the role
The Division of Family & Community Services is seeking a friendly, personable Office Associate to support the daily administrative operations at the Cook County Family and Community Resource Center in the West Suburban FCRC Office. This role involves processing incoming mail, answering phones, and greeting visitors at the front desk. The ideal candidate is a hard-working professional who can handle a variety of office support tasks, work diligently under pressure, and maintain a high degree of attention to detail and discretion. The Division helps Illinois residents by connecting them with programs and services that improve health, well-being, and self-sufficiency for individuals and families.
Responsibilities
- Receives and distributes mail, manual releases, and memos, including incoming correspondence from customers and applicants, drop box items, faxes, and centrally mailed reports.
- Edits general client information in the Integrated Eligibility System (IES).
- Serves as back-up receptionist.
- Provides clerical office support.
- Serves as back-up timekeeper in the timekeeper’s absence.
- Maintains files, office supplies, and forms.
- Translates functions/procedures into Spanish for individuals who cannot speak or read English, in contacts with the public, advocacy groups, customers, and community organizations.
- Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.