Office Associate

Responsibilities

• Prepares orders for shipment through the warehouse system ensuring proper routing and compliance with all other shipping instructions.
• Communicate with vendors and customers, and coordinates shipping and receiving with warehouse personnel.
• Enter inventory transactions into the warehouse system and verifies accuracy of data.
• Cook scheduled appointments for inbound receiving, including customer returns.
• Generate, maintain, update and review logs, files, and reports related to shipping, receiving, returns, and scheduling.
• Follow the department procedures in accordance with Nissin Group’s corporate policies and with department supervisor and manager.
• Prepare reports of transactions to facilitate billing.
• Provide excellent and timely customer service skills and shipment follow up by pro-actively informing the customers of the status of their shipments, answering questions to the best of your ability and referring clients to the supervisor when his/her questions are more technical.
• Advises supervisor of any delays, problems and/or questioned any irregularities discovered within assigned transactions.
• Explore and exploit opportunities for cost savings and maximizing efficiency and control.
• Develop and nurture positive relationships with other offices, personnel, customers, vendors, agents and partners.
• Responds to other management requests for information and assistance.
• Responsible for tracking and maintaining specific information related to assigned work activities.

Qualifications

• High school diploma or general education degree (GED); or one year plus related experience and or training, or equivalent combination of education and experience
• Ability to lift a minimum of 50 lbs. unassisted.
• Ability to understand and implement verbal and written instructions; excellent verbal and written communication skills.
• Ability to communicate and work effectively with other people.
• Ability to maximize productivity and maximize customer satisfaction.
• Proficiency with MS-Office applications (Word, Excel, PowerPoint) and Gmail.
• Able to manage multiple work projects simultaneously.