Office Assistant I - GLPP Cardiology

GLPP Cardiology is seeking an Office Assistant I to join their team. This full‑time position works Monday through Friday, 8:00 am – 4:30 pm, with no holidays, evenings, or weekends required. Occasional travel to other office locations may be needed based on staffing needs.

Responsibilities

• Verify necessary information and records in the medical record and computerized scheduling system.
• Schedule, coordinate, and reschedule patient’s appointments.
• Relay necessary messages to staff and providers.
• Greet and register patients in a polite, prompt, helpful manner; provide any necessary instructions or directions.
• Inform the appropriate department/person of a patient’s arrival, performing check‑in and check‑out functions.
• Maintain a clean, orderly waiting area, including beverage area and reading materials.
• Prepare patient charts for upcoming appointments.
• Answer telephone calls, screen calls, take messages, and provide information.
• Maintain and update current information on physician’s schedules, ensuring patients are scheduled properly and appointments are confirmed.
• Complete necessary paperwork such as encounter forms and referrals.
• Use the computer system to generate information necessary for billing.
• Answer questions regarding patient appointments and testing.
• Comply with all UPMC Health System policies and procedures.
• Maintain strict confidentiality related to medical records and other data.
• Utilize appropriate modules of the automated financial management system for scheduling, information verification, entering charges, co‑payment collection/reconciliation, and other tasks.

Requirements

• High school diploma or GED (required).
• At least 1 year of work experience, preferably in a medical office setting.
• Prior medical office experience and ability to multitask in a fast‑paced environment (preferred but not required).
• Knowledge of medical terminology (preferred).
• Word processing and computer experience (preferred).
• Licensure/clearance: NYS Staff Exclusion List (NYSEL).

Benefits

• Medical, vision, dental, life, and disability insurance.
• Exceptional retirement program.
• Paid time off (PTO) and paid parental leave.
• Wellness programs.
• Work‑life balance support.
• Competitive pay based on experience.

Schedule

Full‑time, Monday – Friday, 8:00 am – 4:30 pm. No holidays, evenings, or weekends required. Occasional travel to other office locations may be required.