Office Assistant I

About the role

Full-time, 40-hour/week dayshift position supporting a Cardiac Physicians' Office with patient registration, check-in, and check-out. Candidates with previous EPIC experience are encouraged to apply. Placement in the appropriate job title will be based on education and experience.

Responsibilities

• Make and schedule patient appointments efficiently and timely.
• Assist customers in person and on the phone, providing information and communicating with various departments.
• Obtain and enter complete demographic and insurance information.
• Verify necessary information and records in the medical record and computerized scheduling system.
• Schedule, coordinate, and reschedule patients' appointments.
• Relay necessary messages to staff and providers.
• Greet and register patients in a polite, prompt, and helpful manner; provide necessary instructions/directions.
• Inform the appropriate department/person of patient arrivals; perform check-in and check-out functions.
• Maintain a clean, orderly waiting area, including beverage area and reading materials.
• Prepare patient charts for upcoming appointments.
• Answer telephone, screen calls, take messages, and provide information.
• Maintain and update current information on physician's schedules to ensure proper scheduling and appointment confirmation.
• Complete necessary paperwork such as encounter forms and referrals.
• Use computer systems to generate information necessary for billing and answer questions regarding patient appointments and testing.
• Comply with all UPMC Health System policies and procedures.
• Maintain strict confidentiality related to medical records and other data.
• Utilize appropriate modules of the automated financial management system for scheduling, information verification, entering charges, co-payment collection/reconciliation, and other tasks.

Requirements

• High school diploma or GED is required.
• 1 year of work experience, preferably in a medical office setting.
• Knowledge of medical terminology preferred.
• Word processing and computer experience preferred.

Licensure, Certifications, and Clearances: Required as applicable.