Office Assistant - Full time

About the role

Full-time, Monday‑Friday Office Assistant reporting to the Administrative Director, serving as the first point of contact for clients and supporting clinical and billing functions to ensure timely access to behavioral health treatment.

Responsibilities

• Client and Scheduling Coordination
  • Warmly greet and professionally receive clients and caregivers during intake and throughout visits.
  • Prioritize and manage daily client flow through proactive schedule preparation.
  • Relay critical information and updates efficiently between patients and clinical staff.
  • Assist patients during checkout, including collecting co‑payments and scheduling follow‑up treatment.
  • Collaborate with external agencies to manage patient referrals.
• Clinical and Medical Support
  • Assist the medical team with specimen collection (urinalysis, cheek swabs, blood draws) and administering pregnancy tests and injections as needed.
  • Maintain strict confidentiality and comply fully with HIPAA standards.
• Financial and Administrative Operations
  • Accurately record and verify client insurance information.
  • Assist in insurance pre‑approvals to maximize collection for billable services.
  • Maintain both paper and electronic client records, ensuring information is current and accurate.
  • Complete and update the daily deposit spreadsheet and prepare final bank deposits.
  • Maintain the cleanliness and tidiness of the workspace, front office, and patient waiting areas throughout the workday.

Qualifications

• High School Diploma or Equivalent.
• Proven ability to manage and prioritize multiple tasks accurately in a dynamic, fast‑paced environment.
• Excellent written and verbal communication skills.
• Demonstrated ability to maintain the highest level of confidentiality, professionalism, and customer service in all interactions.
• Proficiency in Microsoft Office Products and ability to operate standard office equipment.
• Successful completion of HCBH pre‑employment screening and background check.
• Physical requirements: routinely required to walk, stand, sit, and use hands; occasionally stoop, crouch, or kneel; occasionally exert or lift up to 25 pounds.

Skills

• Knowledge of state and federal regulations, policies, and procedures governing medical billing and financial recordkeeping (e.g., accounting principles).
• Ability to solve practical problems and deal with a variety of variables in a healthcare setting.

Benefits

• Competitive Pay
• Comprehensive Insurance: Medical, Dental, Vision, and Supplemental Insurance
• Generous Paid Time Off (PTO) Package
• Paid Holidays
• Wyoming Retirement Plan

Schedule

Full-time, Monday‑Friday.