Office Assistant - Customer Service Representative (CSR)

Pay

$15.00/hour with the potential to earn up to $50,000 per year.

Benefits

• Health insurance
• Retirement with a company match
• Paid training
• Plenty of opportunities for advancement and growth

Schedule

Monday – Friday, 8 AM to 5 PM with a one‑hour lunch break; on‑site only. Weekly rotating on‑call shift from 5:00 PM to 7:00 PM.

Responsibilities

• Answer incoming calls and provide excellent customer service
• Dispatch calls to notify clients of schedule changes
• Complete daily call logs and reports
• Connect with customers easily to ensure satisfaction

Requirements

• High school diploma or equivalent
• Ability to develop tools that create efficiencies within a department
• Proficiency in Microsoft Excel, Word, and PowerPoint
• Fluency in English and Spanish is a plus
• Associate degree preferred but not required

Skills

• Communicative – understands customer complaints and explains solutions
• Organized – maintains accurate schedules and daily logs
• Analytical – devises effective methods for addressing customer issues
• Positive – maintains a friendly and helpful demeanor
• Flexible – adjusts easily to changes in plans or schedules

About the Company

Advance Mechanical, Inc. is a family‑owned HVAC company serving Greenville, NC and surrounding Pitt and Beaufort Counties for over 30 years. They are “customer committed,” have earned the Technician Seal of Safety, and invest heavily in employee training and growth.

Location: 27834 (Greenville, NC)