Office Assistant & Customer Service Representative

About the role

Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.

Answer customer calls and provide general information regarding product pricing, availability, and order details.

Responsible for achieving an acceptable conversion rate of inbound prospective customer calls to customers.

Communicate effectively with services technicians, managers, and customers to ensure high quality and timely expedition of customers.

Work flexible schedule as required to meet weekly responsibilities, including occasional weekend hours.

Responsibilities

• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
• Answer customer calls and provide general information regarding product pricing, availability, and order details.
• Responsible for achieving an acceptable conversion rate of inbound prospective customer calls to customers.
• Communicate effectively with services technicians, managers, and customers to ensure high quality and timely expedition of customers.
• Work flexible schedule as required to meet weekly responsibilities, including occasional weekend hours.

Requirements

• High School graduate / GED
• Strong communication skills - verbal and written
• Proficiency with the all Microsoft Office platforms
• Pest or service industry experience
• Experience in CRM systems (such as FieldRoutes)
• Experience with high-level performance while working from home

Qualifications

• Enjoy working outdoors
• Self-starter and highly motivated
• Can work independently
• Enjoy engaging with clients

Skills

• None specifically listed

Benefits

• Competitive salary
• Company parties
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Healthy approach to work/life balance

Who We Are

• Nationally recognized brands
• Safe working environment
• Team atmosphere

Our Mission

Help protect families from mosquitoes, ticks and other pests and the diseases they carry.

Contact Information

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The Mosquito Authority Corporate.