Office Assistant/Customer Service Representative

About the role

At Anne Rothstein & Associates, we pride ourselves on providing top-notch customer service and fostering a positive work environment. The Office Assistant/Customer Service Representative role is not remote but offers opportunities to engage with clients face-to-face and build lasting relationships within the community.

Responsibilities

• First point of contact for clients, assisting with inquiries, processing policy changes, and handling administrative tasks.
• Ensure a seamless customer experience and uphold the commitment to excellence.
• Aid clients in understanding their insurance policies, coverage options, and claims processes.
• Work collaboratively with colleagues to achieve team goals and uphold the company's standards of service excellence.

Requirements

• Strong commitment to delivering exceptional customer service and building positive client relationships.
• Ability to prioritize tasks, manage time effectively, and maintain attention to detail in a fast-paced work environment.
• Excellent verbal and written communication skills with a professional and friendly demeanor.
• Flexibility to handle multiple tasks, adapt to changing priorities, and work effectively under pressure.
• Collaborative attitude with a willingness to support colleagues and contribute to a cohesive team dynamic.
• Basic computer skills and familiarity with office software applications.

Qualifications

• MN Property and Casualty licensing.

Skills

• Customer Focus
• Organizational Skills
• Communication Proficiency
• Adaptability
• Team Player
• Tech Proficiency

Benefits

• Paid Time Off (PTO)
• Flexible Schedule
• Hands on Training
• Mon-Fri Schedule
• Career Growth Opportunities
• Evenings Off
• Dental Insurance
• Vision Insurance
• Life Insurance
• Tuition Reimbursement

Pay

Salary Range: $25.00 - $28.00 per hour

Schedule

Full-Time, Part-Time

Location

1675 Spring Ave, Maple Plain, MN, 55359, US