OFFICE ASSISTANT - CHMG

About the role

Creates a welcoming and professional environment for our patients and visitors by demonstrating exceptional customer service. Uses technology systems to manage a wide range of patient requests including appointment scheduling, patient registration, answering general questions and meeting needs, while reducing financial loss and ensuring compliance. Provides a comprehensive and proactive patient experience while performing point of service activities and entering and maintaining confidential and accurate patient information.

Responsibilities

• Manage patient requests via technology systems (appointment scheduling, registration, answering questions, meeting needs)
• Reduce financial loss and ensure compliance
• Provide a comprehensive and proactive patient experience
• Perform point of service activities
• Enter and maintain confidential and accurate patient information
• Provide friendly and courteous assistance to every patient to achieve an ideal patient encounter
• Exhibit excellent written and oral interpersonal communication skills to communicate effectively with staff, patients, families, caregivers, and providers
• Collaborate with patients, caregivers, clinical staff, and practice leadership in a positive and productive manner
• Maintain strong phone, computer, and internet experience
• Apply knowledge of insurance billing procedures and medical terminology
• Utilize Electronic Health Record (EHR) systems (experience a plus)
• Multi‑task, stay organized, be adaptable, and work under stressful, fast‑paced conditions while prioritizing administrative tasks
• Be detail‑oriented, follow directions, and work both independently and as part of a team

Requirements

• 1–2 years of experience in the medical field and/or 2 years of customer service experience
• Maintain unit‑specific and hospital competencies, mandatory learning, and any clinical certifications required per Staff Education and Training policy GA‑057 or other department requirements

Qualifications

• High school education required
• College or technical training preferred

Skills

• Exceptional customer service
• Excellent written and oral communication
• Phone, computer, and internet proficiency
• Knowledge of insurance billing procedures
• Familiarity with medical terminology
• Electronic Health Record (EHR) experience (a plus)
• Ability to multi‑task and stay organized
• Adaptability and ability to work under stress
• Detail‑oriented and able to follow directions
• Teamwork and independent work capability