Office Assistant

What You'll Be Doing

The Medical Records Administrative Assistant provides administrative support to the Wake County Sheriff’s Office Medical Department to meet unique operational demands of a detention environment, where timely access to health information is critical for patient safety, emergency response, and continuity of care. The medical record is the official legal health record and serves as the primary tool for documenting, communicating, and coordinating healthcare services provided to individuals in custody. It should support safe, timely, and efficient care while meeting legal, regulatory, and accreditation requirements.

Maintaining the Medical Record

• Maintains the integrity and confidentiality of the medical record.
• Provides healthcare providers with immediate access to electronic records and medical records to current and historical health information regardless of location.
• Maintains an accurate chronological health record of all healthcare encounters.
• Communicates with healthcare staff, hospitals, healthcare clinics, jails, prisons and outside agencies to ensure continuity during transfers.
• Supports audits, investigations, litigation, quality improvement activities and mortality reviews.
• Ensures only authorized personnel access inmate health records.
• Performs scanning of paper health information into the electronic health record following established guidelines.
• Prepares packets with copies of relevant medical documentation, emails and fax documentation and answers telephone calls.
• Assigns other duties or locations as necessary to meet the clinical and administrative needs of the Medical Department.

About the Position

Location: Wake County Detention Center
Employment: Full time
Work Schedule: 8:15am-5:00pm (hours may change), including weekends and holidays

Qualifications

• Education and Experience: High school diploma or GED, one year of administrative/office support experience, equivalent education and experience are accepted. Please include ALL prior work experience on your application and resume.
• Preferred Education and Experience: RHIT (Registered Health Information Technician)- not required, CHPS (Certified in Healthcare Privacy and Security) - not required, CPHQ (Certified Professional in Healthcare Quality)- not required, CCHP (Certified Correctional Health Professional)- not required.

How You Know You Are The One

• Strong analytical and critical thinking skills.
• Exceptional organizational and project management skills.
• Ability to communicate effectively with clinicians, IT professionals, administrators, legal counsel, and correctional staff.
• Ability to balance operational needs with regulatory compliance and patient safety.

About Our Team

With a wide array of services, Wake County Government is at the heart of a rapidly growing and diverse area offering residents, employees, and visitors exciting opportunities to live, work, grow, and play. Wake County Government employs approximately 4100 employees and approximately 1000 of those are employed by the Sheriff’s Office which provides Law Enforcement services throughout the community. With over 850 square miles of area and over 1 million residents, Wake County Sheriff’s Office is the primary law enforcement agency for those in the unincorporated areas of the County.

What Makes Wake Great

• Consistently ranked high among the best places to live and work in America, Wake County is home to NC State University, Research Triangle Park, and 2006 Stanley Cup Champions, the Carolina Hurricanes.
• In addition to being Wake County’s seat of government, Raleigh is also the center of state government, with the Capitol Building, legislature and many state government offices located in Raleigh.
• Wake County uses the Council/Manager form of government. Currently, the seven members of the Board of Commissioners are elected by district on a partisan basis and serve four-year terms.
• In Fall 2026, two at-large seats will be added for nine total commissioners.
• The County is regarded as a fiscally responsible and well-managed government, enjoying a AAA bond rating.
• The County’s FY2026 General Fund budget is approximately $2.1 billion, and the County has over 5,100 full time employees.
• Wake County Government came in at #2 on the Healthiest Employers list for 2024.
• This year, US News & World Report ranked Raleigh #5 on its list of Best Places to Live, and the Milken Institute ranked Raleigh #1 on its 2025 list of Best-Performing Cities.

Equal Opportunity Statement

Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Background Check Statement

Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment.

Emergency Service Worker Statement

In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.