Office Assistant

About the role

Michigan Technological University is seeking an Office Assistant for our Van Pelt and Opie Library. This position supports the Circulation Desk with excellent customer service, patron support, collaboration, and creative problem-solving.

Responsibilities

• Staff the Circulation Desk, in rotation with other staff members; responsible for weekend library building opening and closing
• Effectively and reliably work, under limited supervision to assist patrons with Circulation services
• Respond accurately and confidently to a variety of questions about library services, policies and procedures, or refer questions or needs to other library staff, IT staff, and others as appropriate
• Absorb and explain basic troubleshooting and technology issues related to printers, scanners, and workstations
• Maintain security of confidential patron information
• Perform daily Circulation tasks such as mail sorting, cash counting, building walkthroughs, and stacks maintenance
• Participate in the maintenance and upkeep of library social media accounts
• Assists with special projects such as library displays, inventory, and collections support
• Serves as backup to the testing center
• Participate in the library's commitment to continuous service quality improvement; strongly encouraged to bring to the attention of the Manager improvements in service or materials based on patron interactions
• Integrate safety practices into daily activities

Requirements

• High school diploma, or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired
• Two years of office/clerical experience
• Two years of customer service experience
• Two years experience using a computer workstation with basic software including word processing and spreadsheet applications
• Ability to compose correspondence (e.g., e-mail messages) using correct spelling and grammar
• Experience working in a busy, fast-paced environment

Qualifications

• Desirable Education and/or Experience: Previous library work experience
• Desirable Knowledge, Skills, And/or Abilities: Demonstrable willingness to master new software, systems, technology and skills to assist others in their use

Skills

• Excellent interpersonal and customer service skills with experience working with diverse populations
• Experience working effectively and with patience while encountering frequent interruptions
• Demonstrated knowledge of proper grammar, spelling and punctuation
• Ability to work and contribute both independently and as an integral part of a service team

Benefits

N/A

Pay

$16.88/hr

Schedule

Tuesday - Friday: 12:00pm-6:30pm; Saturday: 8:30am - 5:30pm