Office Assistant

About the role

Metropolitan Family Services (MFS) empowers families to learn, to earn, to heal, to thrive. Since 1857, MFS has been the engine of change that empowers families to reach their greatest potential and positively impact their communities.

Responsibilities

• Operating with independence and judgment in carrying out day-to-day office responsibilities and responsibilities as assigned.
• Greets clients and visitors, setting a professional and welcoming atmosphere.
• Maintains accurate site occupancy, screens visitors, as needed, and follows agency guidelines.
• Responds to telephone and in-person client inquiries, takes telephone messages, and assists clients in the waiting room as required.
• Handles difficult calls and determines appropriate disposition using professional judgment.
• Maintains and creates reports using various internal databases, including scanning and entering data.
• Fills out and retrieves a variety of documents using manual or automated systems.
• Organizes and files papers and correspondence, and maintains open and closed files.
• Supports direct service and administrative staff in agency-wide committees/initiatives and implementation of special projects, including site/community events.
• Operates and troubleshoots office equipment and reports issues to the IS Department.
• Orders and maintains office supplies and equipment, including PPE supplies.
• Works effectively with diverse staff and service population, works evening and weekend hours as needed and assigned, and may need to travel to other community centers or satellite offices.
• Supports direct service and administrative staff in agency-wide committees/initiatives and implementation of special projects, including site/community events.
• Operates and troubleshoots office equipment and reports issues to the IS Department.
• Orders and maintains office supplies and equipment, including PPE supplies.
• Supports direct service and administrative staff in agency-wide committees/initiatives and implementation of special projects, including site/community events.
• May need to travel to other sites for trainings as necessary.

Qualifications

• High school diploma or equivalent education, required.
• Two years of office experience, including automated systems experience, required.
• Works evening and weekend hours as needed and assigned, required.
• Bilingual in Spanish & English, required.
• Valid driver’s license, vehicle, and insurance, preferred.
• Comfortable commuting to other sites for trainings.
• Intermediate computer, and work and time management skills.
• Competence in grammar, math, spelling, and oral and written communication.
• Effective interpersonal and problem-solving skills.
• Ability to interact appropriately with diverse clients and staff.
• Ability to work effectively with diverse individuals and groups.

Benefits

Metropolitan Family Services offers a comprehensive benefits package including medical coverage, dental coverage, vision coverage, contributions to individual and family HSA accounts, free General Medicine and Behavioral Health Teladoc services, and a 401K plan with a 4% employer match, vested at 100% on day one of eligibility. For more details, please click here!